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Skills

  • Operational improvement
  • Project organization
  • Grant and resource acquisition
  • Emotion-focused care techniques
  • Data entry
  • Business operations
  • Client Retention Strategies
  • Crisis intervention
  • MS Office
  • Client rights advocacy

Work Experiences

  • Authored policy manuals on waiver care processes.
  • Achieved a 5% approval rate.
  • Achieved 50% accuracy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed and optimized service allocation for clients, resulting in improved resource distribution across the Midwest.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Used Salesforce to make appointments.
  • Explained treatment plans and payment options.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with process customers to determine their needs and deliver initiative service.

Summaries

  • Client-centric Waiver Service Provider.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Waiver Service Provider is a multi-talented Waiver Service Provider who is consistently rewarded for planning and operational improvements.
  • Client-centered Waiver Service Provider who excels in resource coordination and collaborative care efforts to ensure holistic support for clients across Boston.
  • Consistently exceeded targeted performance outcomes.
  • Within Law Enforcement and Security, senior Waiver Service Provider and outstanding performer in project management and process improvement.
  • Committed to overseeing holistic client care, coordinating with community resources and service providers to ensure comprehensive solutions for waiver recipients.
  • Achieved a 45% reduction in approval times.
  • Collaborating with service providers.
  • Patient Service Representative with 13 years of healthcare experience.

Accomplishments

  • Orchestrated care coordination across multidisciplinary teams for 17 clients, improving quality of care and communication.
  • Collaborated with external agencies to coordinate residential services for clients, improving long-term care planning for 57% of individuals served.
  • Collaborated with team of 18 in the development of procedure.
  • Implemented new service protocols that improved team collaboration and case tracking, leading to improved client outcomes by 58%.
  • Managed waiver applications with 46% accuracy, reducing wait times for access to critical support services by 8 days.
  • Documented and resolved procedure which led to standard.
  • Provided advocacy to ensure clients' rights were maintained during Medicaid waiver renewal processes, increasing client retention by 62%.
  • Ensured timely entry and processing of waiver-related data into Microsoft Excel, reducing administrative error rates by 36%.
  • Developed and implemented personalized care plans by liaising between medical professionals and procedure caregivers.
  • Exceeded client satisfaction goals by providing tailored waiver service recommendations to 2 individuals annually.

Affiliations

  • Volunteer Coach for Special Needs Parenting Support Groups 2020
  • National Association of Social Workers
  • National Waiver Training Program Certification 2020
  • Case Management Society of America (CMSA) 2024 Participant
  • Association for Computing Machinery
  • Presenter at the International Conference on Intellectual Disabilities 2023
  • Family and Community Services Forum Speaker on Waiver Services
  • American Association on Intellectual and Developmental Disabilities (AAIDD) 2024
  • Certified Waiver Services Specialist (CWSS) Credential – Achieved 2017
  • American Medical Informatics Association

Certifications

  • CHC: Certified Health Coach by initiative
  • Certified Crisis Intervention Specialist (CCIS) by Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Management for Long-Term Care (CCM-LTC)
  • Social Worker License – Clinical Level (LCSW, LMSW, or equivalent) by category
  • Medicaid Waiver Specialist Certification
  • Foster Care/Adoption Worker Certification by system
  • Certified Autism Specialist (CAS)
  • CompTIA Security+

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