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Skills

  • Process efficiency improvement
  • Relationship development
  • Customer satisfaction improvement
  • Team management
  • Effective Policy Presentation
  • Financial assistance counseling
  • Client Counseling on Benefits Programs
  • Affordable Housing Partnerships
  • Performance Metrics Tracking
  • Cross-Agency Collaboration

Work Experiences

  • Achieved 85% program retention.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved reduction in processing errors over three years.
  • Assessed client eligibility for QuickBooks benefits and reduced processing time by 18% within the past year.
  • Achieved 16% cost savings for the department.
  • Spoke with initiative and metric groups to increase community engagement and program outreach.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 29% reduction in formal grievance procedures.
  • Collaborated with diverse community stakeholders.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved 51% compliance rates among program participants.
  • Achieved results within three years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Demonstrated ability to form and maintain long-term relationships.
  • Economic Self Sufficiency Specialist is a multi-talented Economic Self Sufficiency Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved significant partnership building with local housing authorities.
  • Agile problem-solver.
  • Achieved a 38% improvement in case management outcomes.
  • Achieved a 83% increase in economic self-sufficiency among participants.
  • Consistently exceeded performance benchmarks by 45%.

Accomplishments

  • Facilitated workshops on financial literacy for 10 clients, increasing participant engagement and knowledge retention by 32%.
  • Successfully navigated complex affordable housing negotiations, securing agreements that sustained 17 households over 18 months.
  • Advised 9 clients on government benefits options, helping to identify the proper programs while reducing the need for reapplication by 67%.
  • Increased participation in job placement programs by 58% within first one year through proactive communication and outreach strategies.
  • Established partnerships with local workforce development agencies, resulting in 4 job training and placement opportunities for clients.
  • Negotiated 3 rental and utility assistance contracts, improving access to emergency support services for 17 households.
  • Created and maintained internal databases in Asana to track client budgets, leading to 40% improvement in financial accountability.
  • Delivered financial counseling services, resulting in 6 clients successfully managing their personal budgets and reducing dependency on public assistance.
  • Collaborated with local agencies to eliminate duplication of services, leading to streamlined processes and a 40% reduction in program costs.
  • Secured category funding that helped extend support services to underserved families, resulting in a 74% increase in program enrollment.

Affiliations

  • American Marketing Association
  • National Association of Workforce Boards (NAWB)
  • National Economic Education Delegates Council (NEEDC)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Association for Community Economic Development (NACED)
  • Statewide Council on Public Benefits and Eligibility Policy
  • Toastmasters
  • Certified Welfare Reform Specialist Certification (CWRS)
  • American Society for Public Administration (ASPA)

Certifications

  • Financial Empowerment Coach Certification
  • Certified Nonprofit Professional (CNP)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Community Action Professional (CCAP)
  • Certified Public Benefits Advocate (CPBA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Preventing Burnout for Service Providers Certification
  • Cisco Certified Internetwork Expert (CCIE)

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