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Skills

  • Cash application
  • ERP Software (Workday)
  • Organization
  • Executive reporting
  • Financial data analysis
  • Business operations
  • Customer communication (written and verbal)
  • Regulatory compliance
  • Delinquent account follow-up
  • Time management and prioritization

Work Experiences

  • Achieved a 81% improvement in repayment speed.
  • Achieved results in 13 months.
  • Based on account analytics.
  • Looked for industry trends on social media and through online sources.
  • Assisted in resolving complex disputes.
  • Achieved an improvement of 76% in collections.
  • Collaborated with sales and service departments.
  • Built strong relationships with external vendors.
  • Accelerated recovery of $3 in overdue accounts.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Accomplished in preparing detailed management reports that track collections performance, uncovering trends that accelerated the recovery of $5 in overdue balances.
  • Consistently reduced delinquency by 73%.
  • Achieved a 36% reduction in delayed payments.
  • Customer-focused collections professional.
  • Customer-focused collections professional who fosters positive relationships while reducing overdue balances by 24% through strategic communication and negotiation.
  • Committed to reducing bad debt.
  • Achieved 44% improvement in collections.
  • Adept at leveraging financial data analysis.
  • Committed to continuous improvement.

Accomplishments

  • Achieved 19% customer satisfaction by employing empathy and tailored collection approaches during difficult negotiations.
  • Contributed to the successful recovery of payments from 12 accounts marked as non-collectible, generating $15 in recovered funds.
  • Responsible for maintaining excellent relationships with high-value customers, directly contributing to a 67% improvement in long-term collections.
  • Created and implemented tailored collections outreach plans, successfully recovering $17 in outstanding balances from 18 clients.
  • Improved collection performance metrics by 72% by introducing targeted customer outreach programs.
  • Recognized by senior management for excellence in communication and collections performance with Outstanding Service Award in 2023.
  • Recognized for improving key client relationships, resulting in the recovery of $15 across 5 accounts.
  • Executed collection strategies to recover payments on overdue accounts, increasing overall collections by $12 for 2020.
  • Reduced the average days delinquent for key accounts by 55% within 18 months through proactive outreach efforts.
  • Developed meaningful collections dashboards that provided real-time insights and empowered leadership to make data-driven decisions.

Affiliations

  • National Business and Financial Analysts Network (NBFAN)
  • Certified Receivables Compliance Professional (CRCP)
  • Certified Credit and Risk Analyst (CCRA) Affiliation
  • Association of Credit and Collection Professionals (ACA International)
  • Project Management Institute method - Finance Chapter
  • Credit Services Association (CSA)
  • Credit Research Foundation (CRF)
  • Certified Financial Recovery Specialist (CFRS) Certification
  • International Association of Administrative Professionals
  • International Council of Nurses

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Relationship Management (CRM) Certification
  • CompTIA Network+
  • Professional Collection Specialist (PCS) by Lakeside Partners
  • Certified Debt Recovery Specialist (CDRS)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Delinquent Accounts Collection Agent by Cedar Works
  • Debt Recovery Solutions Certification by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)

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