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Skills

  • Supervision
  • Relationship development
  • KPI tracking and analysis
  • Customer account relationship management
  • Financial market awareness
  • De-escalation techniques
  • Initiative equipment
  • Credit risk analysis
  • Cash application
  • Executive reporting

Work Experiences

  • Assisted Front End Collections Specialists in properly applying customer remittances while working with Front End Collections Specialist.
  • Achieved a 77% decrease in bad debt write-offs.
  • Analyzed key account metrics.
  • Assisted in resolving complex disputes.
  • Collaborated with the legal department to prepare files for litigation on severely delinquent accounts, resulting in the recovery of $12 in bad debt.
  • Collaborated with sales and service departments.
  • Accelerated recovery of $3 in overdue accounts.
  • Adhered to Accounting and Finance regulations.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Award-winning Front End Collections Specialist skilled at resolving customer disputes and improving collections processes, reducing overdue accounts by 51% in 2024.
  • Clear understanding of client relations and team leadership as well as stakeholder engagement training.
  • Accounts Receivable Specialist with 14 years of experience in the accounts receivable function.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Consistently reduced delinquency by 73%.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Achieved results in 2 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at leveraging financial data analysis.
  • Within Accounting and Finance, senior Front End Collections Specialist and outstanding performer in budget management and project management.

Accomplishments

  • Recognized as Top Performer for contributing to a 78% decrease in total delinquent accounts over a two years period.
  • Led a team of 4 front-end collections agents to successfully achieve 29% growth in monthly recovered revenue.
  • Reduced the average days delinquent for key accounts by 55% within 18 months through proactive outreach efforts.
  • Established new escalation procedures, improving response times for high-risk accounts by 35% and reducing write-offs.
  • Developed meaningful collections dashboards that provided real-time insights and empowered leadership to make data-driven decisions.
  • Improved collection performance metrics by 72% by introducing targeted customer outreach programs.
  • Developed automated workflows for collections, improving overall efficiency by 64% and reducing manual input errors.
  • Responsible for maintaining excellent relationships with high-value customers, directly contributing to a 67% improvement in long-term collections.
  • Met and exceeded monthly collection goals, securing an additional $14 in payments and reducing outstanding A/R by 62%.
  • Drove continual process improvements by introducing predictive modeling, allowing more accurate payment forecasting.

Affiliations

  • Institute of Financial Operations & Leadership (IFOL)
  • Society of Women Engineers
  • Association of Credit and Collection Professionals (ACA International)
  • American Marketing Association
  • Lions Club
  • International Technology and Finance Experts (ITFX)
  • Healthcare Financial Management Association (HFMA)
  • Commercial Finance and Collections Society (CFCS)
  • Association of Information Technology Professionals
  • Risk and Insurance Management Society (RIMS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Client Account Management Professional (CCAMP)
  • Debt Recovery Solutions Certification by Lakeside Partners
  • Certified Debt Recovery Specialist (CDRS)
  • Negotiation and Client Retention Certification (NCRC)
  • Project Management Professional (PMP)
  • Certified Credit & Risk Analyst (CCRA)
  • Legal Collections Certification by Summit Group

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