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Skills

  • Menu memorization
  • Mobile ordering processing with third-party apps
  • Effective teamwork under pressure
  • Category equipment
  • Cash handling and register balancing accuracy
  • Menu recommendations based on preferences
  • Operational improvement
  • Employee Motivation and Engagement
  • MS Office
  • Budgets

Work Experiences

  • Contributed to a 45% increase in daily sales revenue.
  • Achieved high scores across 11 surveys.
  • Achieved a 41% reduction in food cost expenditures per month.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Complied with brand standards.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Achieved zero violations over 6 months.
  • Assisted with the implementation of seasonal product promotions, boosting sales of limited-time offers by 53% during 14 months.
  • Adopted eco-friendly practices for utensils and packaging.
  • Collaborated with kitchen staff.

Summaries

  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Collaborative team worker.
  • Adept at maintaining food sanitation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at promoting new menu items like category through targeted customer communication, resulting in increased sales traffic during its launch.
  • Vendor management and strategic planning are precise and quick at preparing ingredients.
  • Quick Service Food Server is a multi-talented Quick Service Food Server who is consistently rewarded for planning and operational improvements.
  • Achieved results across 6 months.
  • Offering 8 years of food preparation and customer service experience.
  • Adhered to corporate food safety guidelines.

Accomplishments

  • Assisted in the redesign of drive-thru service flow, reducing overall transaction time by 15 seconds per vehicle.
  • Trained 4 new employees on POS system operations, ensuring high transaction speed with zero errors during onboarding.
  • Helped introduce a digital menu board system, reducing customer ordering times by 18%.
  • Implemented customer feedback protocols into operations, improving overall service time by 34% over a 2-month period.
  • Led initiative to introduce employee performance tracking, which improved service delivery efficiency by 30% year-over-year.
  • Optimized kitchen layout during peak hours, reducing order preparation time by 68% and increasing throughput.
  • Processed 9 orders an hour using POS systems during high-traffic periods ensuring a 31% improvement in accuracy.
  • Processed an average of 6 orders per hour during peak shifts, effectively managing customer flow and reducing wait times.
  • Successfully handled $136,000 in daily cash transactions with 100% register balancing accuracy.
  • Effectively resolved customer complaints, leading to improved retention rate by 26% month-over-month.

Affiliations

  • National Food Safety Month Community Engagement Participant
  • Multicultural Food Service & Hospitality Alliance (MFHA)
  • ServSafe Certification through the National Restaurant Association
  • SafeStaff® Foodhandler Training Program
  • American Medical Informatics Association
  • Certified Associate in Customer Experience (CACE) Credential 2017
  • Society of Human Resource Management
  • Committee Member of process Association
  • American Marketing Association
  • Retail and Fast-Food Workers Union (RAFFWU)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Food Manager Certification by ANSI-Accredited Program
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Restaurant and Foodservice Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Professional in Food Safety (CP-FS)
  • Certificate in Hospitality Supervision and Leadership
  • Certified Food Protection Professional (FPP)

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