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Skills

  • Cost-saving initiatives
  • Credit request approvals
  • First Aid/CPR
  • Relationship building and management
  • Sales professional
  • Cross-functional team collaboration
  • Credit policy development
  • Advanced Excel and data analysis
  • Relationship development
  • Dispute resolution

Work Experiences

  • Conducted quarterly performance assessments.
  • Achieved 36% year-over-year growth.
  • Defined key risk indicators.
  • Achieved zero compliance issues during 2024.
  • Benchmarked credit approval process against competitors.
  • Collaborated with product teams.
  • Addressed issues around credit usage and payment delays.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Contributed to increased profitability.
  • Collaborated with cross-functional teams, including sales and legal, to deliver customized credit solutions that improved cash flow by $18 in 2024.

Summaries

  • With over 14 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Adept Deputy Credit Manager.
  • Financial administration, team leadership, and team leadership are all strengths.
  • Senior Branch Manager with 11 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Applied advanced credit evaluation techniques.
  • Clear understanding of client relations and project management as well as client relations training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Certified in advanced credit management strategies, consistently delivering outstanding results in risk reduction and portfolio growth through innovative practices.
  • Award-winning credit manager, acknowledged for reducing delinquency rates by 78% through the development of efficient client engagement strategies.

Accomplishments

  • Led a portfolio review initiative that rebalanced risk-weighted credit exposure, improving portfolio performance by 57%.
  • Worked closely with product development to enhance credit terms, resulting in a $6 rise in product financing across the Southeast.
  • Collaborated with team of 7 in the development of standard.
  • Drove risk assessment enhancements by adopting HubSpot, leading to a 24% improvement in overall portfolio performance.
  • Introduced an automated credit monitoring system that improved early detection of credit risks, reducing bad debts by 81%.
  • Introduced early warning systems to identify at-risk accounts, reducing non-performing loans (NPL) by $7 over a the past year.
  • Pioneered the implementation of credit risk assessment software in collaboration with process, enhancing credit decision precision by reducing manual errors by 51%.
  • Collaborated closely with product teams to introduce flexible payment terms, leading to an increase in financed sales worth $7.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a new borrower monitoring system that cuts credit review times by 27%, saving 2 hours per review.

Affiliations

  • Chartered Institute of Credit Management (CICM)
  • Risk Management Association (RMA)
  • Rotary International
  • Institute of International Finance (IIF)
  • American Financial Services Association (AFSA)
  • Certified Risk Management Professional (CRMP)
  • Society of Corporate Compliance and Ethics (SCCE)
  • International Insolvency Institute (III)
  • Association of Information Technology Professionals
  • Society of Women Engineers

Certifications

  • Certified Credit Professional (CCP) - Credit Institute of Canada (CIC)
  • Advanced Risk Management Certification (ARMC) - Risk Management Institute
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Excel for Financial Professionals - Northwind
  • Google Certified Professional Cloud Architect

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