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Skills

  • Account servicing
  • First Aid/CPR
  • Team management
  • Sales pipeline management
  • Customer Relationship Management (CRM)
  • Procedure marketing
  • Strategic planning
  • Market research
  • Supervision
  • Regulatory compliance

Work Experiences

  • Achieved 29% more leads converting to sales.
  • Achieved sales improvement within one year.
  • Achieved sales revenue of $12 within several months.
  • Achieved 2% reduction in out-of-stock incidents.
  • Used HubSpot to keep track of important account and sales information in the company database.
  • Managed Tableau inventory to improve sales pitches and closed more than 12 sales in the past year.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved success within the sales department.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.

Summaries

  • Achieved consistent quarterly targets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional with quality assurance and data analysis expertise who is organized and resourceful.
  • Accomplished New Car Director with 18 years of experience leading sales teams to achieve outstanding performance. Increased team productivity by 28% through tailored mentorship programs and continuous performance improvements.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Customers have increased by 4%, and new sales revenue has increased by more than $14.
  • Achieved revenue in its first 6 months.
  • Adept at optimizing dealership performance.
  • Adept New Car Director with success in new car launches.

Accomplishments

  • Monitored and adjusted pricing structures based on competitive data, resulting in an increase in profit margins by 42% across newly introduced models.
  • Established a data-driven customer acquisition strategy that boosted showroom traffic, leading to a sales increase of 57% for new car models.
  • Implemented process improvements in customer sales flow, reducing transaction time by 3 minutes per sale and enhancing customer satisfaction scores.
  • Achieved 17% year-over-year sales growth through comprehensive market forecasting and inventory allocation processes.
  • Initiated cost-saving protocols across departments, reducing new car overhead expenses by procedure through enhanced logistics and procurement practices.
  • Devised and launched a vehicle maintenance program in coordination with service departments, improving customer retention and after-sale service revenue by 76%.
  • Optimized dealership sales promotions for method, increasing foot traffic by 36% and elevating overall vehicle sales by 8 units.
  • Negotiated more competitive financing options with method, contributing to a 23% improvement in gross margins for new vehicles sold.
  • Led cross-selling and trade-in initiatives in collaboration with used car departments, resulting in an increase in combined sales revenue of standard.
  • Developed and maintained strong relationships with industry partners and external lenders, increasing financing approval rates by 45%.

Affiliations

  • Business Management Graduate of NADA Academy
  • Association for Computing Machinery
  • Digital Dealer Conference & Expo
  • Connected Vehicle Trade Association (CVTA)
  • Automobile Dealers Education Foundation
  • Freemason
  • Institute of Sales & Marketing Management (ISMM)
  • Project Management Institute
  • Aurora Automotive Growth Group
  • Rotary International

Certifications

  • Certified Vehicle Acquisition Specialist (CVAS) - Automotive Training Solutions
  • Automotive Management Institute (AMI) Financial Management Certification
  • Certified Sales Process Manager (CSPM) - 2024
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Automotive Fleet Specialist (CAFS) - National Association of Fleet Administrators (NAFA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Negotiation Certification - system
  • Certified Automotive Marketing Professional (CAMP) - Meridian
  • Automotive Dealership Institute (ADI) Certified F&I Director

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