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Skills

  • Budgeting
  • Sales forecasting
  • Budgets
  • Operational improvement
  • Customer service
  • Negotiation
  • Supervision
  • Sales team training
  • Client Relationship Management (CRM)
  • Communications

Work Experiences

  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Achieved Scrum Master for the company.
  • Created budgets and prepared quotes for new products and services.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 16% reduction in overtime.
  • Achieved 63% revenue growth in competitive regions.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Assessed customer feedback.
  • Assessed customer feedback to redesign sales scripts, achieving a 48% improvement in customer engagement and satisfaction by 2015.

Summaries

  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Achieved 42% more engaged clients.
  • Accomplished Full Line Sales Representative.
  • Accomplished during the past year.
  • In the Miscellaneous industry, diligent Full Line Sales Representative is successful at establishing client relationships and directing cross-functional teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Forward-thinking manager with 18 years of manufacturing project management experience.
  • Achieved 72% growth in client portfolios.
  • Accomplished Full Line Sales Representative specializing in high-stakes negotiations and strategic partnerships, consistently closing deals valued at $9 in Columbus.
  • Accomplished Full Line Sales Representative with a strong focus on sales forecasting, successfully improving sales targets accuracy by 19% using data-driven techniques.

Accomplishments

  • Exceeded sales targets by 46% over 2015 by implementing innovative solutions and proactively upselling product suites.
  • Created a post-sale support strategy to improve customer follow-up, reducing churn by 76% over 2020.
  • Implemented data-driven decisions to refine the sales strategy, resulting in a 52% boost in top-selling product sales.
  • Analyzed customer insights to refine product offerings and achieved a 17% higher customer satisfaction rate by 2023.
  • Led weekly sales training to enhance product knowledge within the team, resulting in a 20% improvement in closing rates.
  • Introduced dynamic incentive programs that motivated sales team performance above quota, driving a 11X return on incentive spend.
  • Resolved product issue through consumer testing.
  • Established a top-performing sales pipeline by late-stage opportunity acceleration, achieving 85% growth quarter over quarter.
  • Developed customer-centric solutions that solidified retention, helping retain 8% of client business year over year.
  • Managed complex sales cycles from discovery to close, significantly reducing acquisition time by 66% over the previous period.

Affiliations

  • National Retail Federation (NRF)
  • Retail Industry Leaders Association (RILA)
  • National Association of Social Workers
  • Strategic Account Management Association (SAMA)
  • National Association of Manufacturers (NAM)
  • Account Executives Alliance (AEA)
  • Product Distribution Leaders Forum
  • The Institute for Sales and Marketing Management (ISMM)
  • American Society of Safety Professionals
  • International Council of Nurses

Certifications

  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate - 2018
  • Advanced Sales Management Certification - Beacon Labs, 2024
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Fundamentals of Digital Marketing Certification - Google 2015
  • Territory Sales Specialist (TSS) Certification – Meridian - 2017
  • Certificate in Sales Leadership – Northwind - 2016
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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