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Skills

  • Budget administration
  • Goal attainment
  • Mentoring and coaching
  • Project development
  • Proficient in Salesforce
  • Human resources management
  • Managing files and records
  • Supplies ordering
  • Verbal and written communication
  • Records maintenance

Work Experiences

  • Followed OSHA and HIPAA guidelines.
  • Developed strong working relationships with every member of the team, including Practice Manager, Practice Manager, and Practice Manager.
  • Oversaw all merchandising, replenishment, and inventory decisions to drive growth.
  • Internal candidates for potential management roles were recruited and trained by me.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Worked directly with management, Practice Managers, and the standard department to brainstorm, discuss strategy, and mitigate category issues.
  • Trained, coached, and mentored staff to ensure that the new program program was implemented smoothly.
  • Checked the entire office and waiting areas on a regular basis to ensure a clean and well-organized environment.
  • Inspired employees by giving them direction and giving them constructive feedback.
  • Organized the past year leadership workshops to teach team members about productivity best practices.

Summaries

  • Well-versed in motivating and retaining employees, as well as building relationships with residents and families and meeting accreditation requirements.
  • Practice Manager with over 8 years of experience successfully managing a high-volume pediatric practice.
  • Communicative and team-oriented, with Asana expertise.
  • Practice Manager is a hardworking and dependable Practice Manager who excels at vendor management and workflow optimization.
  • Looking for a position as a Practice Manager with Cedar Works.
  • Pursuing a similar position where my exceptional patient focus and exceptional telephone skills can be put to good use.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Looking forward to taking on a new challenge with a successful team.
  • To handle expected operational needs, orchestrate optimal resource utilization.
  • A strategic plan developer and executor who works well in a team setting.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Played a key role in reducing clinician burnout by introducing a work-life balance program, decreasing absenteeism by 85%.
  • Documented and resolved method which led to initiative.
  • Collaborated with healthcare providers to implement electronic health records (EHR) systems that improved efficiency and patient outcomes by 51%.
  • Streamlined operational processes, saving the practice 27% in operational costs while maintaining high-quality patient care.
  • Mentored and developed a team of 3 junior practice managers, increasing internal promotion rates by 53% in 6 months.
  • Coordinated with legal and compliance teams to uphold regulatory standards, mitigating risking exposure to penalties by $9.
  • Executed a clinic relocation project, successfully maintaining continuous operations with zero disruption to patient services.
  • Managed transitions to telemedicine services in response to patient demand, increasing virtual visit volume by 23%.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.

Affiliations

  • Certified Professional in Healthcare Quality (CPHQ), National Association for Healthcare Quality (NAHQ), 2024
  • Participant, Austin Healthcare Executives Networking Association (HENA), 2020
  • Participant, Columbus Hospital Association Leadership Program, 2022
  • Participant, EHR Implementation Steering Committee, Seattle, 2019–Present
  • Active Member, Healthcare Information and Management Systems Society (HIMSS), 2024–present
  • Certified Healthcare Financial Professional (CHFP), Healthcare Financial Management Association (HFMA), 2016
  • Alumni, Executive Leadership in Healthcare Program, framework, 2019
  • Patient Experience Champion, method Awards Committee, Phoenix, 2021
  • Certified Medical Practice Executive (CMPE), American College of Medical Practice Executives (ACMPE), 2019
  • Presenter, HR Best Practices Conference, Phoenix, 2019

Certifications

  • Health Information Technology Professional – Summit Group
  • Creative Problem Solving
  • Business Process Improvement in Healthcare Certificate – standard
  • Certified Medical Practice Executive (CMPE) - Cedar Works
  • CompTIA A+ Technician
  • Healthcare Technology & Innovation Certificate – Cedar Works
  • Certified Revenue Cycle Professional (CRCP) - HFMA
  • Lean Healthcare Practitioner Certification – Summit Group
  • Association for Project Management (APM)
  • SHRM Certified Professional (SHRM-CP)

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