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Skills

  • Staff leadership and development
  • Customer service excellence
  • Strategic business planning
  • Records maintenance
  • Organized
  • Accreditation support
  • Patient safety
  • Budget development
  • Budget administration
  • Budget oversight

Work Experiences

  • Devised 14 corporate communication plans through team leadership and stakeholder engagement.
  • Hired and recruited intelligent clinical and administrative staff to supplement the team's already impressive skill set.
  • Consulted with clinicians to develop a business strategy.
  • Collaboration with local organizations and community groups helped me support community outreach campaigns.
  • Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive system changes.
  • Worked directly with management, Practice Managers, and the standard department to brainstorm, discuss strategy, and mitigate category issues.
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Checked the entire office and waiting areas on a regular basis to ensure a clean and well-organized environment.
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
  • Was in charge of a group of 12 office workers.

Summaries

  • Regulatory requirements are well-understood.
  • Practice Manager and team leader with 13 years of experience in framework settings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Looking for a position as a Practice Manager with Cedar Works.
  • Skilled Practice Manager with solid experience managing all levels of multiple projects, including budgeting and administration.
  • Team leadership in system settings and quality assurance in client relations settings.
  • Professional goal-oriented manager with a track record of Miscellaneous success.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Tableau EMR software is something I'm very familiar with and skilled at.
  • Pursuing a similar position where my exceptional patient focus and exceptional telephone skills can be put to good use.

Accomplishments

  • Led patient outreach and marketing programs that increased year-over-year patient intake by 14 in 2021.
  • Developed and executed a cost-saving vendor management strategy that reduced supply expenditures by 17% over several months.
  • Led contractual negotiations with key vendors, saving $14 annually while securing higher-quality materials for the clinic.
  • Managed transitions to telemedicine services in response to patient demand, increasing virtual visit volume by 23%.
  • Reduced staff turnover by 61% through leadership coaching and professional development programs for clinicians and support staff.
  • Negotiated with healthcare insurers to secure favorable reimbursement rates, increasing clinic revenue by $6 annually.
  • Analyzed patient flow and wait times, decreasing patient appointment lead time by 33% through process improvement initiatives.
  • Directed financial reporting processes, ensuring accurate forecasting and achieving a 42% reduction in budget variances.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Developed and presented financial and operational performance reports to senior leadership, contributing to strategic decision-making that improved efficiency by 61%.

Affiliations

  • Participant, EHR Implementation Steering Committee, Seattle, 2019–Present
  • Volunteer, National Association of Healthcare Access Management (NAHAM), 2015–2018
  • Member, American Academy of Medical Management (AAOM), 2023–present
  • Participant, Statewide Quality Improvement Collaborative, 2020
  • Participant, American Association of Healthcare Administrative Management (AAHAM) certification program, 2015
  • Continuing Education, Revenue Cycle Management Seminars, Brightline, 2021
  • Volunteer Coordinator, Community Health Fair, Columbus, 2024
  • Certified Healthcare Financial Professional (CHFP), Healthcare Financial Management Association (HFMA), 2016
  • Participant, Columbus Hospital Association Leadership Program, 2022
  • Chair, Clinic Administrator Professional Network, Seattle Chamber of Commerce, 2017

Certifications

  • CompTIA Network+
  • EMR/EHR Specialist Certification – metric
  • Six Sigma Green Belt Professional – standard 2020
  • American Academy of Financial Management (AAFM)
  • First Aid/CPR
  • Strategic Healthcare Leadership Certificate – framework or method
  • Healthcare Data Analytics Certification – category
  • Population Health Management Certification – initiative
  • Certified Professional Practice Manager (CPPM) - AAPC
  • Scrum Master Certification (CSM), Scrum Alliance

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