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Skills

  • Team leadership and supervision
  • Knowledge of cleaning products and their uses
  • Client retention and relationship management
  • Light fixtures and ceiling fans
  • Advanced knowledge of cleaning equipment
  • Oversight of health and safety compliance
  • Efficiency improvement through process optimization
  • Multilingual communication skills
  • Inventory management and cost reduction strategies
  • Post-cleaning inspections and quality assessment

Work Experiences

  • Assessed new products to improve efficiency.
  • Collaborated with property management in Portland.
  • Provided detailed and timely cleaning services working in a fast-paced environment with multiple interruptions.
  • Used standard equipment and chemicals while following all manufacturer instructions to avoid burns, injuries, and workplace accidents.
  • Completed all assigned tasks ahead of schedule in 3 out of 16 jobs, earning additional client referrals.
  • Thoroughly cleaned procedure establishment, including rooms, lobbies, lounges, and restrooms to maintain an organized and welcoming environment.
  • Emptied wastebaskets and properly disposed of all soiled linen from guest rooms.
  • Demonstrated approved cleaning procedures to new Lead Professional House Cleaners as part of my training.
  • Adopted advanced sanitization techniques with category products to comply with CDC recommendations during 2023.
  • Performed deep cleaning services for areas that required extra sanitation.

Summaries

  • Strategic thinker with expertise in strategic planning.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Communicative and team-oriented, with Power BI expertise.
  • Lead Professional House Cleaner is a hardworking Lead Professional House Cleaner with a vibrant personality and dynamic stakeholder engagement and project management skills.
  • Available to work any shift and fluent in Japanese and Portuguese.
  • Active leader with excellent communication and collaboration skills.
  • Lead Professional House Cleaner is a hardworking and dependable Lead Professional House Cleaner who excels at risk assessment and client relations.
  • Data analysis in standard settings and performance reporting in quality assurance settings.
  • Looking for a new opportunity with a great company that values attention to detail.

Accomplishments

  • Developed cleaning protocols for unique surfaces, reducing cleaning-related damage incidents by 77% and improving customer satisfaction.
  • Executed specialized cleaning for luxury properties, contributing to long-term client retention growing by 72%.
  • Successfully handled cleaning for homes over 13 sq. Ft., improving the speed and quality of service for high-profile clients.
  • Established a client communication protocol, improving client retention by 57% post-cleaning by addressing feedback promptly.
  • Implemented a review and feedback system after every cleaning session, yielding a 85% increase in positive reviews.
  • Led a team of 9 cleaners in various residential projects, achieving a client satisfaction rate of 83%.
  • Standardized cleaning protocols across multiple sites including residential, office, and corporate spaces, increasing efficiency by 54%.
  • Successfully completed up to 14 daily service tasks without compromising quality, even during peak demand periods.
  • Enhanced cleaning efficiency by adopting eco-friendly cleaning solutions, resulting in a 63% reduction in cleaning times across properties.
  • Implemented a customized cleaning schedule for a system facility, reducing cleaning disruptions by 33%.

Affiliations

  • OSHA Safety Compliance Certification achieved in 2020.
  • Certified in Cross-Contamination Prevention Programs awarded in 2020 by Beacon Labs.
  • National Association of Residential Property Managers (NARPM) – Affiliate, maintaining standardization in residential cleaning setups.
  • Achieved ‘Safe Cleaning’ Certification, which emphasizes minimizing harmful chemical use in buildings.
  • Institute of Inspection Cleaning and Restoration Certification (IICRC) – Certified member since 2016.
  • American House Cleaners Association (AHCA) – Active member, sharing best practices and techniques.
  • Building Service Contractors Association International (BSCAI) – Active member focused on professional service building guides.
  • National Safety Council (NSC) – Engaged member concentrating on chemical safety in cleaning environments.
  • National Organization of Remediators and Mold Inspectors (NORMI) Affiliate, supporting property sanitization standards.
  • Certified Specialist in Carpet and Upholstery Cleaning since 2024, through method.

Certifications

  • Institute of Inspection, Cleaning and Restoration Certification (IICRC) - Carpet and Upholstery Cleaning Specialist
  • Carpet and Textile Technician Certification - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • OSHA Cleaning Safety Certification - 2019
  • Association for Project Management (APM)
  • CompTIA Security+
  • Integrated Pest Management (IPM) in Commercial Cleaning Certification - framework
  • Certificate in Green Building Cleaning and Maintenance - process
  • Professional Cleaning and Sanitation Certificate - standard

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