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Skills

  • Operational improvement
  • On-time delivery coordination with carriers
  • Contractor and architect collaboration
  • Fostering Long-Term Client Loyalty
  • Method equipment
  • Eco-friendly product sourcing
  • Budgets
  • Problem-solving in high-pressure situations
  • First Aid/CPR
  • KPI tracking and performance benchmarking

Work Experiences

  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved zero safety incidents for several months.
  • Achieved zero lost sales during key promotional periods.
  • Helped customers by answering their questions and completing their requests.
  • Increased sales by 16% by providing purchase advice and promoting additional products.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Educated customers about promotions to increase sales.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Increased the team's revenue by over $4 in sales.
  • Collaborated with local tradespeople to host educational events on product usage, attracting 2 new clients over three years.

Summaries

  • Committed Building Materials Associate.
  • Achieved a 56% reduction in escalations.
  • Sells process and system products while keeping up with changing industry trends and customer preferences.
  • Achieved repeat business growth of 58% in 2019.
  • Professional in retail sales with experience in product placement and merchandising.
  • Extensive inventory management and shipment processing experience.
  • Committed Building Materials Associate with strong time management skills. Effectively multitasks between managing inventory, customer service, and cash register operations, ensuring seamless processes in busy retail environments.
  • Acknowledged for outstanding service.
  • Accomplished materials associate skilled in building meaningful relationships with both retail and trade customers. A trusted advisor with a deep understanding of building products and their applications.
  • Consistently contributed to increased sales by $2 per transaction on average.

Accomplishments

  • Partnered with sales and warehouse teams to minimize out-of-stock items, improving customer satisfaction and in-store availability of Workday by 79%.
  • Reduced average checkout wait times by 9 minutes after successfully implementing a new self-service kiosk system.
  • Enhanced purchasing experiences by proactively suggesting complementary tools/materials, leading to a 27% increase in average transaction value.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined inventory restocking procedures, reducing stock discrepancies by 74% and improving product availability.
  • Increased overall product sales by 47% through personalized service and educating customers on the longevity and benefits of higher-quality materials.
  • Instrumental in the transition to a digital inventory system, reducing manual count errors by 20% and increasing process efficiency.
  • Received PMP in building material safety and provided ongoing education to ensure team adherence to best practices.
  • Resolved product issue through consumer testing.
  • Facilitated a team training session on building material safety and handling, resulting in a 27% reduction in workplace safety violations.

Affiliations

  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Building Material Supply Chain Professionals Forum
  • Building Materials Logistics Council
  • Retail Industry Leaders Association (RILA)
  • American Hardware & Lumber Insurance Association
  • American Society of Safety Professionals
  • Institute for Supply Management (ISM)
  • American Marketing Association

Certifications

  • Certified Public Accountant
  • OSHA 30-Hour Construction Industry Certification
  • Certified Safety Professional (CSP)
  • Green Building Professional (GBP) - Summit Group
  • Certified Building Product Specialist (CBPS)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Forklift Safety Trainer - metric
  • Salesforce
  • Forklift Operator Certification - procedure

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