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Skills

  • Lead generation through travel events
  • Supervision
  • Team building
  • Emergency travel support
  • Hotel accommodations
  • Problem resolution
  • Budgets
  • Organization
  • Communications
  • Exclusive deal sourcing

Work Experiences

  • Achieved results within several months.
  • Achieved an additional $4 in revenue.
  • Achieved a 30% year-over-year increase in repeat customers.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Collaborated with initiative influencers and bloggers to promote travel services, increasing brand visibility and social media engagement by 20%.
  • Achieved a 60% adoption rate.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Answered 6 calls per two years to help customers with their questions and concerns.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Self-starter with unrivaled expertise in strategic planning and vendor management.
  • Adept at tailoring travel experiences.
  • Achieved substantial client engagement.
  • Achieved up to $11 in savings per trip.
  • Proven track record of creating profitable travel programs and growing clientele.
  • Independent Travel Agent with 17 years of successful stakeholder engagement and risk assessment experience.
  • Assisted clients with travel arrangements.
  • Within Insurance, senior Independent Travel Agent and outstanding performer in budget management and team leadership.
  • Achieved a 21% increase in repeat business.

Accomplishments

  • Utilized CRM tools to analyze booking data, increasing follow-up appointments and repeat business by 82%.
  • Resolved product issue through consumer testing.
  • Reduced trip complications for clients by creating comprehensive guides for visa requirements, vaccinations, and other travel essentials for program.
  • Created customized travel itineraries that led to a 59% increase in repeat client bookings due to personalization and attention to customer preferences.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and promoted niche travel experiences that led to a 54% increase in bookings for specific destinations.
  • Spearheaded a marketing initiative focusing on sustainable travel, resulting in a 56% increase in eco-conscious trip bookings.
  • Leveraged client feedback surveys to identify pain points, resulting in the redesign of group tours and an increase in customer satisfaction by 20%.
  • Documented and resolved standard which led to initiative.
  • Organized corporate trips for Insurance clients, ensuring precise coordination of flights, hotels, and local transport resulting in a 85% decrease in travel disruptions.

Affiliations

  • Lions Club
  • Beyond Luxury Media Ltd, PURE Life Experiences attendee
  • Association for Supply Chain Management (APICS)
  • Member of the Global Business Travel Association (GBTA)
  • Certified Travel Associate (CTA) holder through The Travel Institute
  • Association of Information Technology Professionals
  • Luxury Travel Specialist certification from The Travel Institute
  • Member of Independent Travel Agent Alliance (ITAA)
  • Project Management Institute
  • Freemason

Certifications

  • Certified Luxury Travel Specialist (CLTS) from The Travel Institute
  • Certified Travel Associate (CTA) from The Travel Institute
  • Salesforce
  • Corporate Travel Expert (CTE) from The Travel Institute
  • Project Management Professional (PMP)
  • International Air Transport Association (IATA) DGR (Dangerous Goods Regulations) Certification
  • Certified Hotel Industry Analytics (CHIA) from American Hotel & Lodging Educational Institute
  • Destination Specialist (DS) Certification from The Travel Institute
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)

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