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Skills

  • MS Office
  • High-net-worth client management
  • Customer service
  • Client Satisfaction Improvement
  • Exclusive deal sourcing
  • Team building
  • Business operations
  • Problem resolution
  • Conflict resolution with travel vendors
  • Marketing

Work Experiences

  • Achieved average savings of $14 per group.
  • Looked for industry trends on social media and through online sources.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 8 growth in revenue from this segment.
  • Achieved top sales in Seattle.
  • Achieved a 16% increase in client referrals.
  • Achieved a 30% referral rate from satisfied clients.
  • Achieved a 37% increase in positive client feedback.
  • Awarded best travel agent in 2022.

Summaries

  • Dedicated to learning, growing, and succeeding in Insurance.
  • Client-focused Independent Travel Agent adept at tailoring travel experiences to meet individualized needs, often exceeding expectations and keeping client satisfaction above 36%.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Committed to leveraging strong negotiation skills for group and corporate travel rates, driving cost savings and customer satisfaction with up to $14 in savings per trip.
  • Achieved a 21% increase in repeat business.
  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • Achieved substantial client engagement.
  • Achieved incredible sales growth of 50% during special occasions.
  • Proven track record of creating profitable travel programs and growing clientele.
  • Boosted premium holiday package sales by 43%.

Accomplishments

  • Created customized travel itineraries that led to a 59% increase in repeat client bookings due to personalization and attention to customer preferences.
  • Developed and promoted niche travel experiences that led to a 54% increase in bookings for specific destinations.
  • Developed effective partnerships with 3 different international travel suppliers, ensuring clients had access to exclusive rates and premium experiences.
  • Utilized CRM tools to analyze booking data, increasing follow-up appointments and repeat business by 82%.
  • Organized corporate trips for Insurance clients, ensuring precise coordination of flights, hotels, and local transport resulting in a 85% decrease in travel disruptions.
  • Adapted marketing strategies in response to international travel regulations, maintaining consistent sales despite market fluctuations.
  • Partnered with initiative to offer discounted group rates, creating cost advantages that boosted client referrals by 56%.
  • Reduced trip complications for clients by creating comprehensive guides for visa requirements, vaccinations, and other travel essentials for program.
  • Led a team of 16 travel advisors responsible for organizing travel logistics for large events, ensuring 100% on-time execution.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • Women in Travel & Tourism International (WITTI)
  • Rotary International
  • International Council of Nurses
  • National Association of Career Travel Agents (NACTA)
  • Member of Independent Travel Agent Alliance (ITAA)
  • Adventure Travel Guide Certification from metric
  • Certified Destination Specialist certification for the Pacific Northwest
  • National Association of Social Workers
  • Certified Travel Counselor (CTC) from The Travel Institute
  • American Medical Informatics Association

Certifications

  • ServSafe
  • Certified Travel Industry Executive (CTIE) from The Travel Institute
  • Certified Professional in Destination Management (CPDM) by Summit Group
  • Destination Specialist (DS) Certification from The Travel Institute
  • Certified Travel Associate (CTA) from The Travel Institute
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Luxury Hotel Professional Certification from The Leading Hotels of the World
  • Apple Certified Associate (ACA)

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