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Skills

  • Security awareness
  • Strong verbal communication
  • Cleaning abilities
  • Customer service and assistance
  • Materials preparation
  • Data analysis
  • Workflow Optimization
  • Business operations
  • Clerical support
  • Dining room management

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Answered 14 calls per day.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved this reduction within several months.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Communicated solutions proactively.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Awarded Excellence Award for outstanding customer service.
  • Assisted in the coordination of large corporate events, liaising with customer success teams to ensure seamless operation and exceeding client expectations.

Summaries

  • Bringing advanced recordkeeping, payment processing, and customer service skills gained over 12 years of related experience.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Usher with experience selling tickets, answering questions, and keeping an eye on the facilities.
  • Knowledgable in a variety of design and testing methodologies.
  • Exceptional at keeping work areas clean and tidy in order to increase productivity and provide a welcoming appearance to visitors.
  • Exceptional at keeping work areas clean and tidy to boost productivity and give guests a professional impression.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Design and development of successful process embedded software applications in the past.
  • Accomplished Lobby Clerk with strong communication and time-management skills, handling 17 calls per day while supporting smooth front desk operations with minimal supervision.
  • Customers' needs are prioritized, and all requests are completed promptly.

Accomplishments

  • Effectively addressed escalating lobby disputes, minimizing potential security risks and enhancing the overall safety score by 26%.
  • Managed daily visitor check-in process for up to 9 guests, ensuring a streamlined experience with zero security breaches.
  • Collaborated with the security team to enhance building access protocols, resulting in a 57% reduction in unauthorized entries.
  • Resolved product issue through consumer testing.
  • Increased sales 14% over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully de-escalated visitor complaints, resulting in a 76% decline in repeat complaints over the course of several months.
  • Documented and resolved initiative which led to standard.
  • Resolved complex visitor-related issues through effective communication and problem-solving, contributing to a 28% increase in guest satisfaction.
  • Assisted in emergency evacuations and safety drills for both visitors and employees, contributing to a 56% increase in building safety compliance.

Affiliations

  • Certified in Basic Emergency Response through framework
  • International Association of Administrative Professionals
  • Affiliate of The International Customer Service Association (ICSA)
  • Association for Supply Chain Management (APICS)
  • Member of professional visitor services development courses at standard
  • Freemason
  • Affiliate of the National Concierge Association
  • American Medical Informatics Association
  • Rotary International
  • Certified Guest Services Professional (CGSP) ITIL

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Front Office Manager (CFOM) - metric
  • Administrative Professional Certification (CAP), International Association of Administrative Professionals (IAAP)
  • Salesforce
  • Certified Protection Officer (CPO)
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Certified Office Support Professional (COSP) - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Customer Relationship Management (CRM) Software Certification HubSpot - Summit Group
  • Certified Concierge Professional (CCP) - Les Clefs d'Or USA

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