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Skills

  • Team building
  • Regulatory compliance
  • Organization
  • Multi-location telecom solutions
  • Process improvement
  • Routine inspections
  • Bandwidth management
  • High-speed internet installation
  • Network architecture design
  • Business operations

Work Experiences

  • Achieved zero compliance issues.
  • Advanced the deployment of a mobile-first strategy, integrating mobile carrier services for remote personnel, increasing workforce efficiency by 23%.
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
  • Conducted and led a technical audit of ServiceNow networks across Austin, identifying risks and addressing security gaps which improved compliance by 15%.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Advised on the potential roll-out of ServiceNow.
  • Created cost estimates for the installation and operation of the system and its components.
  • Collaborated with external vendors.

Summaries

  • To operate and maintain a distribution network, combines technical knowledge and skills with hands-on fault isolation and repair of telecommunications equipment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Telecommunications and Wireless industry's success.
  • Achieved 74% improved voice quality.
  • Accomplished Senior Telecommunications Specialist with hands-on experience executing disaster recovery plans, minimizing disruptions and ensuring consistent service availability.
  • Physically fit and agile, able to lift over 3 pounds and work in tight spaces.
  • Achieved enterprise-level scalability.
  • Boosted system security.
  • Expertise in coordinating telecommunications activities and mobilizing existing technology.

Accomplishments

  • Partnered with stakeholders in various departments to implement a remote work telecommunication framework, achieving 4% increase in work-from-home productivity.
  • Managed the migration of legacy telecommunication systems to a cloud-based platform, cutting annual maintenance costs by 24% and improving system accessibility.
  • Developed a comprehensive training program on telecommunications best practices, resulting in reduced error rates and improving team efficiency by 69%.
  • Boosted overall communication bandwidth by 35% by implementing optimized routing protocols and reducing traffic bottlenecks in high-demand areas.
  • Drafted technical documentation and telecommunications policies that improved compliance with ISO 17 standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a secure, scalable, and cost-effective network architecture for a multi-site enterprise environment, leading to 78% reduction in setup costs.
  • Provided technical support and solutions to cross-functional teams that enhanced mobile device connectivity for 14+ users across multiple locations.
  • Supervised the successful installation and configuration of Adobe Creative Suite systems for program, ensuring 53% compliance with all federal regulations.
  • Designed and deployed a unified communications system, resulting in improved cross-department collaboration and reducing communication delays by 26%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Virtual Communications Society Member
  • Certified Network Infrastructure Design Professional (CNIDP)
  • Certified Telecom Professional (CTP)
  • Lions Club
  • Member of the International Association for Wireless & Mobile Communications
  • Communications Security, Reliability, and Interoperability Council (CSRIC)
  • International Telecommunications Society (ITS)
  • International Association of Administrative Professionals
  • International Wireless Communications Expo (IWCE) Participant

Certifications

  • Certified Data Center Management Professional (CDCMP)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Juniper Networks Certified Internet Associate (JNCIA)
  • Certified Telecommunications Analyst (CTA)
  • Certified Information Systems Auditor (CISA)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Nokia Bell Labs 5G Networking Certification
  • CompTIA Security+

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