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Skills

  • IP telephony
  • Equipment installation and maintenance
  • Equipment upgrades
  • Wireless communication installations
  • Firewall and security configuration
  • Problem resolution
  • Metric equipment
  • Team management
  • Advanced troubleshooting of outages
  • Organization

Work Experiences

  • Was in charge of installing, aligning, and balancing new equipment.
  • Conducted a technical audit of Workday networks.
  • Coordinated and prepared reports to support the operation and planning of telecommunications systems, as well as performed system moves and changes internally and via remote access.
  • Read, understood, and followed written instructions to the letter.
  • Achieved zero compliance issues.
  • Completed the project under budget.
  • Provided user support to over 14 users by implementing procedural and technical solutions to diagnose network and device problems.
  • Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations, and cost.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Used CAD to evaluate and prepare network diagrams, site configurations, floor plans, and new systems.

Summaries

  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Achieved results through effective collaboration.
  • Achieved uptime improvements of 17%.
  • Talented Communications Technician seeking a position in Phoenix or the surrounding area as a Senior Telecommunications Specialist.
  • Addressed critical gaps.
  • Achieved a 29% reduction in troubleshooting time.
  • To operate and maintain a distribution network, combines technical knowledge and skills with hands-on fault isolation and repair of telecommunications equipment.
  • A thorough understanding of the wires and cables that are used in program communication networks.
  • Successful strategic planning and budget management Communications Technician.
  • Achieved 74% improved voice quality.

Accomplishments

  • Collaborated with team of 16 in the development of procedure.
  • Trained and mentored junior staff, increasing overall team competency and reducing deployment time by 38%.
  • Led the rollout of a 18-node wireless infrastructure across Austin, ensuring seamless connectivity for both internal staff and customers.
  • Resolved product issue through consumer testing.
  • Led disaster recovery planning and failover implementation for telecom systems, reducing potential downtime by 57% during outages.
  • Led a team of 17 engineers to optimize corporate telecommunications infrastructure, ensuring 77% increase in uptime across all locations.
  • Managed the migration of legacy telecommunication systems to a cloud-based platform, cutting annual maintenance costs by 24% and improving system accessibility.
  • Reduced procurement costs by 2 through strategic vendor negotiations and streamlining supply chain processes for telecommunications equipment.
  • Implemented automated auditing of telecom bills, identifying savings of 21% by eliminating overcharges and billing errors.
  • Developed and executed a cost reduction strategy that saved the organization 13 annually by re-negotiating vendor contracts and eliminating redundant services.

Affiliations

  • National Association of Social Workers
  • Toastmasters
  • International Council of Nurses
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Project Management Institute
  • Mobile Wireless Communications Services Certification Facilitator
  • 5G Americas – Membership
  • Project Management Institute (PMI) for Telecommunications Projects
  • Communications Security, Reliability, and Interoperability Council (CSRIC)
  • Society of Cable Telecommunications Engineers (SCTE)

Certifications

  • Certified Internet Telephony Service Provider (CITSP)
  • Salesforce
  • CompTIA Security+
  • Avaya Certified Implementation Specialist (ACIS)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Broadband Technology Expert (BTE)
  • Certified Data Center Management Professional (CDCMP)
  • CompTIA Infrastructure Specialist
  • Certified Information Systems Auditor (CISA)

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