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Skills

  • Premium leakage detection and prevention
  • Client Satisfaction Improvement
  • Relationship development
  • Insurance pricing model creation
  • Strong attention to detail
  • Supervision
  • Commercial insurance quoting
  • Experience with property and casualty lines
  • Business operations
  • Expert use of CRM tools (Microsoft Excel)

Work Experiences

  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Audited underwriting decisions on commercial policies valued at 6, ensuring pricing structure aligned with company objectives and profitability forecasts.
  • Adjusted pricing strategy for commercial property insurance.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved results over 18 months.
  • Analyzed 2 policies each month.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a policy retention rate of 52% %.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Hardworking Commercial Lines Rater with 7 years of telecommuting experience meeting customer needs.
  • Dedicated Insurance Clerk with strong math and communication skills.
  • Costs were consistently reduced while profits were increased.
  • Achieved 53% policy retention rate.
  • Achieved a 26% increase in client loyalty.
  • Filing, data entry, and keeping a clean and organized work environment are all skills I have.
  • Excellent clerical, mathematical, and interpersonal skills.
  • Commercial Lines Rater with 13 years of experience, dedicated to providing personalized, courteous service.
  • 11+ years of experience in underwriting.
  • Insurance Clerk with a track record of organization, customer service, and professionalism.

Accomplishments

  • Led a project to redesign rate-setting criteria for small business insurance, driving a 28% increase in retained business over 6 months.
  • Utilized advanced rating software to streamline multi-policy accounts for high-volume clients, allowing for a faster turnaround on quoted policies.
  • Implemented a client retention strategy for commercial property accounts that resulted in a 36% year-over-year increase in retained business.
  • Worked closely with brokers to revise 12 policies per month, maintaining a 75% accuracy rate and contributing to client satisfaction.
  • Collaborated with actuarial teams to refine loss cost analyses for commercial lines, leading to improved risk assessment and policy pricing.
  • Assisted in the restructuring of premium rates for high-risk industries, driving a 51% boost in overall policy profitability.
  • Led a team of 18 to launch a commercial rate recalibration project that increased company revenue by $8 within 2017.
  • Initiated a successful cross-departmental system upgrade project, enhancing efficiency and reducing rating errors by 77%.
  • Served as a key liaison between the underwriting and IT departments during rating system migrations, resulting in 12 saved from reduced quote errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Independent Insurance Agents & Brokers of Massachusetts
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Commercial Insurance Inspection Association (CIIA)
  • Council of Insurance Agents & Brokers (CIAB)
  • American Marketing Association
  • National Alliance for Insurance Education & Research
  • National Association of Insurance Commissioners (NAIC)
  • Toastmasters
  • Insurance Accounting and Systems Association (IASA)
  • International Risk Management Institute (IRMI)

Certifications

  • Chartered Property Casualty Underwriter (CPCU)
  • ServSafe
  • ISO 9001 Foundation method
  • Ethics in Insurance Certification procedure
  • Certified Business Analysis Professional (CBAP)
  • Certified Property and Casualty Insurance Professional (CPCIP)
  • Underwriting Automation Certification QuickBooks
  • Commercial Lines Coverage Specialist (CLCS)
  • Insurance Data Analytics Certification Harbor & Co.
  • Associate in Insurance Services (AIS)

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