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Skills

  • Customer service
  • Cleanliness
  • Process improvement
  • Digital Table Reservation Systems
  • Cost controls
  • Team building
  • Business operations
  • Communications
  • Compliance with Health and Safety Codes
  • Quality assurance

Work Experiences

  • Achieved a 76% success rate.
  • Achieved a 18% reduction in turnover.
  • Coached staff on cocktail mixing.
  • Analyzed seating arrangements based on customer preferences.
  • Increased quality assurance by performing frequent line checks.
  • Achieved monthly budget objectives by closely monitoring both front and back of house expenditures, realizing a $2 profit increase.
  • Boosted per-customer spend by $16.
  • Coached staff on wine pairing.
  • Controlled costs within the approved budget.
  • Inspired employees to work at their highest levels of efficiency and quality.

Summaries

  • Restaurant Front of House Manager with more than 8 years of experience in food service and progressive leadership.
  • Achieved stellar customer service ratings.
  • Restaurant Front of House Manager with 16 years of successful budget management and quality assurance experience.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Front of House Manager skilled in conflict resolution and team mentorship, leading 5 staff members to deliver exceptional service and achieve 77% reduction in employee turnover.
  • Restaurant Front of House Manager with over 14 years of initiative and program service experience.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent program support.
  • Workflow optimization and performance reporting, a well-rounded leader with a talent for supervising employees.
  • Within Healthcare, senior Restaurant Front of House Manager and outstanding performer in client relations and team leadership.

Accomplishments

  • Designed and implemented mystery shopper programs, which led to continuous improvement in service quality across 13 key areas.
  • Created and facilitated Six Sigma training for team members, improving overall service quality and reducing customer complaints.
  • Trained front-of-house team in quality-focused customer service, leading to a 27% improvement in guest review scores.
  • Organized staff schedules to align with peak business hours, reducing scheduling conflicts by 15% and improving employee satisfaction.
  • Analyzed front-of-house workflows, improving table turnover rate by 11 minutes during high-demand periods.
  • Devised and executed VIP guest service protocols for special events, earning the venue a 59% increase in high-profile corporate bookings.
  • Orchestrated a dining room refresh utilizing customer feedback, resulting in a 23% increase in guest comfort and ambiance satisfaction.
  • Led inventory audits, reducing stock discrepancies by 80% and saving $13 is waste reduction per quarter.
  • Successfully led front-of-house operations during a high-profile event with 12 guests, contributing to a 30% increase in repeat business.
  • Reviewed daily sales and labor reports, identifying areas for improvement and increasing profitability by 37% over 6 months.

Affiliations

  • Hospitality Financial and Technology Professionals (HFTP)
  • National Food Service Security Council (NFSSC)
  • Certified Guest Service Professional (CGSP) through American Hotel & Lodging Educational Institute
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Council of Hotel and Restaurant Trainers (CHART)
  • Global Association for Food Protection (GAFP)
  • Lions Club
  • Performance Foodservice Network
  • International Hospitality Association (IHA)

Certifications

  • ServSafe
  • Cross-Cultural Hospitality Awareness Certificate
  • Frontline Supervisor Certification – National Institute for Staff and Organizational Development (NISOD)
  • Bartender Certification from standard or Ironclad Systems
  • ServSafe Alcohol Certification
  • ServSafe Food Protection Manager Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Level 1 Sommelier Certification by Court of Master Sommeliers

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