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Skills

  • Guest complaint resolution
  • Front-of-house operations management
  • Problem resolution
  • Staff training and development
  • Compliance with Health and Safety Codes
  • Strategic planning
  • System equipment
  • Kitchen equipment operation and maintenance
  • Budgets
  • Event planning and coordination

Work Experiences

  • Organized and managed food service training for employees to learn about workflow optimization, vendor management, and project management.
  • Increased quality assurance by performing frequent line checks.
  • Collaborated with chefs and kitchen staff.
  • Coached staff on wine pairing and cocktail mixing, increasing beverage revenue by 6% through upselling during dinner service.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Coached staff on cocktail mixing.
  • Achieved 76% internal promotions.
  • Adjusted table seating to optimize service flow.
  • Bought food and built strong relationships with vendors.
  • Achieved growth over two years.

Summaries

  • Professional who is personable, responsible, and hardworking.
  • Adept at customer flow management.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Using basic Japanese skills, build relationships with patrons and employees.
  • Achieved 39% of internal promotions.
  • Restaurant Front of House Manager is a dynamic Restaurant Front of House Manager with 12 years of experience in providing high-quality food services.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Accomplished hospitality leader.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Created and facilitated Six Sigma training for team members, improving overall service quality and reducing customer complaints.
  • Developed cocktail list in collaboration with bar management, increasing bar revenue by 9%.
  • Reduced guest wait times by 11 minutes during peak hours through the implementation of a dynamic seating strategy.
  • Negotiated vendor contracts to secure better pricing, reducing supply costs by 50% while maintaining product quality.
  • Reviewed daily sales and labor reports, identifying areas for improvement and increasing profitability by 37% over 6 months.
  • Devised and executed VIP guest service protocols for special events, earning the venue a 59% increase in high-profile corporate bookings.
  • Monitored customer service KPIs, which led to a 30% increase in guest satisfaction scores year-over-year.
  • Trained front-of-house team in quality-focused customer service, leading to a 27% improvement in guest review scores.
  • Resolved product issue through consumer testing.
  • Successfully led front-of-house operations during a high-profile event with 12 guests, contributing to a 30% increase in repeat business.

Affiliations

  • Certified Guest Service Professional (CGSP) through American Hotel & Lodging Educational Institute
  • Women's Foodservice Forum (WFF)
  • Toastmasters
  • Jaycees
  • Institute of Hospitality (IOH)
  • National Association for Catering and Events (NACE)
  • Society for Hospitality and Foodservice Management
  • National Food Service Security Council (NFSSC)
  • National Association of Social Workers
  • American Culinary Federation (ACF)

Certifications

  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • CPR and First Aid Certification by American Red Cross
  • Certified Advanced Bartender by American Bartenders School
  • SafeServer Certification – On-premises Food Safety Compliance
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Certified Hospitality Revenue Manager (CHRM)
  • Basic Wine and Beverage Certification by Court of Master Sommeliers
  • ServSafe Allergen Awareness Certification
  • Google Certified Professional Cloud Architect
  • Frontline Supervisor Certification – National Institute for Staff and Organizational Development (NISOD)

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