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Skills

  • Supervision
  • Business operations
  • Regulatory compliance
  • Business Administration
  • Relationship development
  • Problem resolution
  • Budget management and fiscal oversight
  • Bookkeeping
  • Cost-saving initiatives implementation
  • Compliance with corporate standards

Work Experiences

  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Coordinated the successful opening of a new regional division location by overseeing resources, hiring, and setup in Denver.
  • Achieved a 72% decrease in corporate travel costs.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Decreased wait times for internal requests by 35%.
  • Demonstrated leadership in adapting office procedures during company restructuring, ensuring ongoing operational continuity in 2024.
  • Achieved reduction over a 8 year period.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.

Summaries

  • Achieved 32% savings on supply costs.
  • QuickBooks and Microsoft Excel are two of my strongest skills.
  • Achieved 68% fewer data breaches.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at creating office incident response procedures, which reduced downtime during network outages by 69%, ensuring business continuity.
  • Achieved significant cost reductions.
  • Accomplished this during a 5-year period.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Achieved zero operational downtime.

Accomplishments

  • Managed expense reviews and approvals for multiple departments, decreasing invoice processing time by 3% and improving departmental budget adherence.
  • Orchestrated the successful recruitment for 14 new administrative staff members, filling all positions within 13 weeks.
  • Developed and maintained relationships with key vendors, renegotiating terms that saved 13% annually in recurring office service costs.
  • Reviewed and optimized inter-office communication protocols, increasing responsiveness to key matters by 39%.
  • Fostered collaboration between regional offices and headquarters, ensuring process standardization and timely performance reporting across departments.
  • Resolved escalated tenant issues for corporate office spaces, reducing resolution times by an average of 16 days through enhanced tracking and follow-up.
  • Led regional office transition project management efforts, ensuring the seamless setup of 13 new offices while maintaining business continuity.
  • Coordinated risk mitigation strategies during office relocations, ensuring zero loss in operational continuity and staff productivity.
  • Launched a new workplace satisfaction survey, actioning feedback that led to a 53% improvement in employee satisfaction across regional offices.
  • Implemented document retrieval and filing system upgrades, reducing retrieval times by 16% and improving overall accessibility for interdepartmental use.

Affiliations

  • American Risk and Insurance Association (ARIA)
  • American Medical Informatics Association
  • Global Leadership Forum (GLF)
  • The International Facilitation Association (IFA)
  • Jaycees
  • American Management Association (AMA)
  • Toastmasters
  • International Association for Contract and Commercial Management (IACCM)
  • International Association of Administrative Professionals
  • International Public Management Association for Human Resources (IPMA-HR)

Certifications

  • ServSafe
  • Salesforce
  • Certified Office Manager (COM) - Harbor & Co.
  • Executive Assistant Certification (EAC) - Harbor & Co.
  • Certified Professional Secretary (CPS) - Northwind
  • Certified Professional in Supply Management (CPSM) - Summit Group
  • Certified Administrative Professional (CAP) – Cedar Works
  • Certified Records Manager (CRM) - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)

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