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Skills

  • Strategic planning
  • Complaint resolution
  • Process improvements
  • Proficient in Workday
  • Problem solving
  • Conflict resolution
  • Claims Processing
  • Business Strategy
  • Goal setting
  • Customer service excellence in healthcare

Work Experiences

  • Collaborated closely with patients to provide high-quality, individualized care.
  • Attended 4 workshops and seminars.
  • Reviewed medical records and acted as a go-between for the patient, the doctor, and the hospital.
  • Assisted in implementing a robust reporting system.
  • Acted as the primary liaison between patients, caregivers, and medical staff, reducing patient complaints by proactively addressing concerns.
  • Achieved 62% higher treatment adherence.
  • Coordinated with the pharmaceutical representative to schedule physician presentations.
  • Advised on the creation of patient outreach materials aimed at improving understanding of post-discharge care protocols, which reduced callback requests by 44%.
  • Resolved issues with communication and billing to ensure seamless services.
  • Informed patients about upcoming treatment preparation, instructions, and other details.

Summaries

  • Immediate and individualized care is a strong suit of hers.
  • Marketing and sales professional with extensive knowledge of medical terminology and prescriptions for a variety of treatments.
  • Registered Nurse with 16 years of experience in critical care.
  • Patient Care Coordinator with a passion for planning care, coordinating interdisciplinary teams, and implementing strategic changes.
  • wishing to apply previous experience and skills to a new challenge
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Practice administration and program management are two areas of expertise.
  • Expert Billing Supervisor has a track record of running a department efficiently and accurately.
  • Clinical Nurse with extensive knowledge of performance reporting and the ability to create individualized care plans.
  • While assisting doctors, she is skilled at quickly setting up rooms and closely monitoring vitals.

Accomplishments

  • Clarified
  • Served
  • Process Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Followed
  • Oversaw
  • Monitored
  • Liaised
  • Documentation: Documented patient information obtained from intake interviews.
  • Facilitated method through procedure.

Affiliations

  • American Society of Safety Professionals
  • American Academy of Ambulatory Care Nursing (AAACN)
  • American Association of Medical Assistants (AAMA)
  • Patient Advocate Certification Board (PACB)
  • Association of Information Technology Professionals
  • Toastmasters
  • Society of Human Resource Management
  • Freemason
  • National Hospice and Palliative Care Organization (NHPCO)
  • Association for Computing Machinery

Certifications

  • Basic Life Support (BLS) - American Heart Association (AHA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Current American Academy of Nurse Practitioners (AANP)
  • CompTIA A+ Technician
  • Pediatric Nursing Certification Board (PNCB)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified in Diabetes Management
  • Holds current furnishing license
  • Pediatric Education for Prehospital Professionals (PEPP)

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