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Skills

  • Network development
  • Client relationship management
  • Metric marketing
  • B2B sales strategies
  • Budgets
  • Problem resolution
  • Operational improvement
  • Lead prospecting
  • Contract negotiation
  • Process improvement

Work Experiences

  • Achieved satisfaction levels of 66%.
  • Met with current and potential customers to assess their needs and make recommendations for the best process solutions.
  • Improved the client organization and goal alignment by automating the program contact management system.
  • Achieved a 49% increase in revenue.
  • Created and used system reports to assist leadership in making key decisions and exceeding operational goals.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Achieved a 37% increase in sales.
  • Achieved Excellence Award for sales performance.
  • Achieved revenue growth of $5 over one year.
  • Traveled throughout my assigned territory in order to capitalize on leads and visit current customers.

Summaries

  • High-achieving Field Sales Consultant with a proven track record in sales and extensive Miscellaneous knowledge.
  • Achieved rapid revenue increases of $13.
  • Demonstrated success in converting prospects into customers, maintaining consistent sales levels, and servicing accounts.
  • Dedicated to providing excellent customer service.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Sales leader who is upbeat, energetic, and entrepreneurial.

Accomplishments

  • Re-engineered the sales process by implementing CRM tools such as Tableau, achieving a 28% reduction in administrative workload while improving customer follow-ups.
  • Resolved product issue through consumer testing.
  • Excelled at targeting high-potential clients, contributing to a 41% increase in overall market share for the Columbus region.
  • Collaborated with cross-functional teams to launch Power BI campaigns, driving a 82% increase in market share within three years.
  • Documented and resolved system which led to process.
  • Identified key sales trends and opportunities in Phoenix, resulting in a 47% uptick in market penetration and overall revenue growth.
  • Collaborated seamlessly with the marketing team on cross-functional campaigns that increased lead generation by 81% in 2015.
  • Participated in the design and execution of sales training programs that elevated team-wide sales performance by 82%, establishing company best practices.
  • Delivered personalized consultation services that enhanced customer satisfaction ratings, earning a 24% improvement in post-sale feedback.
  • Streamlined post-sale customer communications, improving retention rates by 70% over the course of 2018.

Affiliations

  • Field Sales and Service Technology (FSST) Membership
  • American Marketing Association (AMA)
  • Project Management Institute
  • International Council of Shopping Centers (ICSC) Sales Representation Group
  • Certified Professional Sales Person (CPSP) Program
  • Global Inside Sales Association (GISA)
  • American Medical Informatics Association
  • National Association of Business Owners & Entrepreneurs (NABOE)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals

Certifications

  • Dale Carnegie Sales Training Certification
  • Google Analytics Certification for Marketers & Sales Professionals
  • First Aid/CPR Certified
  • Lean Six Sigma Green Belt Certification
  • Certified Digital Sales Professional (CDSP) – Harbor & Co.
  • Inbound Sales Certification from HubSpot
  • Certified Revenue Cycle Professional (RCP)
  • Strategic Sales Management Certification - Harbor & Co.
  • Certified Sales Compensation Professional (CSCP)
  • Certified Inside Sales Professional (AISP)

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