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Skills

  • Case law research and analysis
  • Interpersonal communication with clients and counsel
  • Team management
  • Relationship development
  • Legal correspondence drafting
  • Budgets
  • Efficient case file management
  • Legal strategy formulation support
  • Client communication and relationship management
  • Customer service

Work Experiences

  • Compiled evidence.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in paralegal duties related to discovery and document review for process cases, resulting in early resolution for 34% of assigned matters.
  • Conducted document review for metric cases.
  • Conducted meticulous legal audits for corporate clients, identifying potential risks and drafting reports that led to proactive policy changes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Achieved favorable outcomes in 8 cases.
  • Acted as the first point of contact for clients, providing them with case updates, legal options, and addressing their concerns, resulting in a 50% increase in client satisfaction.
  • Worked with clients to help them make better life choices and get the most out of programs.

Summaries

  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.
  • Collaborative Assistant Advocate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collected accurate and relevant documentation.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Boosted team productivity by 59% within two years.
  • Client-centric legal assistant.
  • Achieved a 72% reduction in risk across method cases.
  • Assistant Advocate known for exceptional litigation support.
  • Assisted in legal document creation.

Accomplishments

  • Increased information-sharing efficiencies within the legal team by implementing systemized research methods, cutting research delays by 70% hours.
  • Drove innovation by recommending and managing the adoption of Workday, which reduced document review times by 30%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered contract audits for corporate mergers, identifying legal risks and recommending policy proposals that avoided potential fines valued at $37,000.
  • Managed client outreach efforts during pro bono cases, providing vital guidance and helping to secure favorable outcomes in 17 instances.
  • Facilitated knowledge transfer sessions with external counsel, ensuring coherent legal strategies across departments and reducing procedural redundancies by 54%.
  • Implemented an advanced legal research tool that improved team productivity, reducing research time by 43%.
  • Developed risk mitigation plans for corporate clients by conducting in-depth contract reviews, preventing potential litigation in 22% of reviews.
  • Acted as a liaison for clients during legal proceedings, ensuring their needs were addressed and providing updates that improved client trust by 83%.
  • Streamlined communication between legal teams and vendors, decreasing response time and project turnaround by 84% days.

Affiliations

  • Association for Computing Machinery
  • Equal Justice Works
  • National Network to End Domestic Violence (NNEDV)
  • American Bar Association (ABA)
  • American Trial Lawyers Association
  • Freemason
  • International Council of Advocates and Barristers
  • Federal Bar Association (FBA)
  • National Crime Victim Law Institute (NCVLI)
  • Association of Certified e-Discovery Specialists (ACEDS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Litigation Support Certification – Lakeside Partners, 2020
  • Family Law Specialist Certification — method
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • National Association for Legal Support Professionals (NALS) Membership – 2024
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certificate in Legal Research – procedure, 2017
  • Legal Research Technology Certification – Workday, 2020

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