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Skills

  • Annual operational cost reduction
  • Supervision
  • Business Administration
  • Conflict resolution and mediation
  • Customer relationship management (CRM) systems
  • Sales strategy development
  • Strategic planning
  • Risk mitigation strategies
  • Continuous improvement methodologies
  • Program equipment

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved results over an metric period.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Accelerated issue resolution by several months.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Taught Supervising Managers and Supervising Managers effective customer service techniques, resulting in a 3% increase in client satisfaction.
  • Created process and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Proactive Supervising Manager uses determination and attention to detail to produce high-quality budget management work.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Supervising Manager who is proactive and meticulous, with over 2 years of experience in the method industry.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Supervising Manager.

Accomplishments

  • Resolved product issue through consumer testing.
  • Analyzed staffing needs and developed hiring plans that resulted in a 35% improvement in workforce utilization.
  • Led a cross-functional team of 13 employees across system to successfully execute nationwide rollout of program, delivering results under budget and ahead of schedule.
  • Managed a portfolio of 3 ongoing projects valued at $framework ensuring each project stayed within budget and time constraints.
  • Mentored and developed a team of 3 individuals, fostering leadership skills and cultivating internal promotion from within by 84% over the past year.
  • Reduced procurement expenses by 35% by renegotiating supplier contracts and optimizing bulk purchasing processes.
  • Reduced operational costs by 44% through streamlining workflow processes and renegotiating supplier contracts.
  • Led the successful negotiation of 9 multi-million dollar contracts, directly contributing to company revenue growth of 41%.
  • Supervised multiple site construction projects valued at $metric, ensuring compliance with safety regulations and timely completion.
  • Managed the end-to-end lifecycle of 6 high-value client accounts, increasing retention rates by 51%.

Affiliations

  • Freemason
  • International Institute for Analytics (IIA) for leveraging data analytics to enhance operational decision-making frameworks.
  • Society of Women Engineers
  • Enterprise Risk Management Academy (ERMA) for strengthening skills in risk analysis and mitigation best practices.
  • National Association for Business Economics (NABE) for data-driven decision-making and budget forecasting insights.
  • International Council of Nurses
  • The Institute of Leadership & Management (ILM) for building effective leadership and motivational techniques across teams.
  • American Society of Safety Professionals
  • Project Management Institute
  • American Production and Inventory Control Society (APICS) for optimizing production methodologies and supplier management.

Certifications

  • Certified in Risk and Information Systems Control (CRISC) – 2016
  • Building Effective Teams Certification - Meridian
  • Certified Customer Service Manager (CCSM) - Beacon Labs
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Security Professional (CISSP®) – 2016
  • Certified Operational Excellence Manager - Cedar Works
  • Certified ScrumMaster (CSM) - Cedar Works
  • Executive Management Certification - standard
  • Customer Relationship Management (CRM) Certification - Brightline

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