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Skills

  • Energy efficiency consulting
  • Client relationship development
  • Customer needs assessment
  • Miscellaneous expertise
  • Consultative selling techniques
  • Network development
  • Account servicing
  • Lead development
  • Complaint resolution optimization
  • Financing Options

Work Experiences

  • Used required company scripts and my own personal expertise to make consistent sales.
  • Awarded for sales volume exceeding $17 in 2017.
  • Met with current and potential customers to assess their needs and make recommendations for the best metric solutions.
  • Aligned solutions with client budgets.
  • Met sales and service targets of $3 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Achieved a 21% increase in close rates.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Was responsible for managing paperwork with great accuracy, preparing strong proposals, and obtaining all necessary signatures for the project to move forward.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Comfort Advisor with 12 years of successful strategic planning and data analysis experience.
  • Schedule flexibility and the ability to travel up to 12% of the time.
  • Achieved a 20% improvement in client satisfaction.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Bringing 11 years of experience in this field.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented energy-efficient solutions for clients, leading to a reduction of up to 38% in operational energy costs.
  • Developed a strategic outreach program that captured 68% of the local residential and small business market.
  • Leveraged consultative selling techniques to generate 61% more qualified leads from cold calls and inbound queries.
  • Documented and resolved category which led to process.
  • Designed and launched a warranty upsell program that directly contributed to a $5 increase in renewal sales.
  • Drove 60% growth in HVAC system sales through data-driven prospecting and strategic customer outreach.
  • Achieved a 78% customer retention rate by implementing a follow-up protocol for all completed HVAC installations and consultations.
  • Evaluated customer needs and recommended appropriate HVAC systems, contributing to 52% higher product upsell rates.
  • Reduced client acquisition costs by 52% through innovative approaches like early-stage lead qualification and customer retention efforts.
  • Assisted in the development of a new service offering, resulting in a 16% increase in customer accounts and overall revenue.

Affiliations

  • HVAC Excellence - Certified Professional in Residential Heating and Air Conditioning
  • International Council of Nurses
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Energy Management Association (EMA) - Certified Energy Manager (CEM)
  • Professional HVAC Performance Contractors Organization (PHPPO) - Affiliate
  • Community College HVAC Program Instructor - Guest Speaker/Industry Mentor
  • National Comfort Institute - Professional Development Workshops
  • National Association of Home Builders (NAHB) - Green Building Council Affiliate
  • HARDI (Heating, Air-conditioning & Refrigeration Distributors International) - Sales Training Program

Certifications

  • Certified Comfort Specialist (CCS) Program - standard
  • Warranty Management Certification - metric
  • Certified Energy Manager (CEM) - system
  • Advanced HVAC Technician Certification - Brightline
  • Certified Project Manager (CPM) - metric
  • Certified Public Accountant (CPA)
  • Certified Indoor Environmentalist (CIE) - Denver
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • ServSafe

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