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Skills

  • Method marketing
  • Client Budget Alignment
  • Marketing understanding
  • Market trend analysis
  • Client follow-up strategies
  • Cross-department collaboration
  • Scheduling understanding
  • Complaint resolution optimization
  • Cost-benefit analysis
  • Client relationship development

Work Experiences

  • Went around to prospective customers in Raleigh to show them products and answer their questions.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved a customer satisfaction score of 25%.
  • Achieved a 53% improvement in first-call resolution rates.
  • Managed HubSpot inventory to improve sales pitches and closed more than 7 sales in three years.
  • Achieved a 21% increase in close rates.
  • Implemented effective sales techniques and increased product sales to over $16 in one year.
  • Achieved 8% of local market share.
  • Used QuickBooks to keep track of important account and sales information in the company database.

Summaries

  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Skilled at demonstrating HVAC products to residential and commercial customers and securing repeat business.
  • Achieved a 49% increase in first-call resolution.
  • Achieved over $3 in deals closed.
  • Achieved a 78% increase in sales conversions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • HVAC systems, products, and service options are extremely well-versed.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Bringing 11 years of experience in this field.

Accomplishments

  • Assisted in the development of a new service offering, resulting in a 16% increase in customer accounts and overall revenue.
  • Achieved a 78% customer retention rate by implementing a follow-up protocol for all completed HVAC installations and consultations.
  • Surpassed annual revenue targets by 31% through leveraging strong consultative selling and upselling skills.
  • Collaborated with operations to streamline the installation process, cutting project times by 29% and enhancing customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved category which led to process.
  • Implemented a targeted sales strategy in underserved markets, generating an additional $10 revenue annually for the company.
  • Evaluated customer needs and recommended appropriate HVAC systems, contributing to 52% higher product upsell rates.
  • Consistently achieved top sales advisor status for 3 consecutive months, closing an average of 16 high-value contracts monthly.
  • Successfully managed client relationships and guided them through high-value service upgrades, increasing account revenue by $10 annually.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • Comfort Institute - HVAC Performance Training Participant
  • Manufactured Housing Institute (MHI) - Comfort Advisor Training Graduate
  • Better Business Bureau (BBB) Accredited Service Provider – Rating A+
  • HVAC Excellence - Certified Professional in Residential Heating and Air Conditioning
  • National Center for Construction Education and Research (NCCER) - HVAC Craft Training Program
  • International Association of Certified Home Inspectors (InterNACHI) - Affiliate Member
  • International Facility Management Association (IFMA) - Technical Affairs Committee Member
  • Community College HVAC Program Instructor - Guest Speaker/Industry Mentor

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Advanced CRM Sales Tactics and Optimization Course - system
  • Occupational Safety and Health Administration (OSHA) 10-Hour Training: Construction Industry
  • Green HVAC/R Certification - method
  • Certified Comfort Specialist (CCS) Program - standard
  • Certified Professional Sales Person (CPSP) - framework
  • Google Certified Professional Cloud Architect
  • NATE Installation Technician risk assessment - system
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)

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