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Skills

  • Documentation review and auditing
  • Employee wellness initiatives
  • Employee leave tracking systems
  • Workflow Optimization
  • First Aid/CPR
  • Business operations
  • Process improvement
  • Disease management standards
  • Employee rights education
  • Communications

Work Experiences

  • Achieved Employee of the Year for implementing best practice FMLA leave management systems in 2019.
  • Coordinated with external vendors.
  • Consolidated case statuses.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Audited 18 client records quarterly to ensure compliance with FMLA documentation standards, resulting in zero audit findings in 2019.
  • Oversaw the delivery of category project by method team, which resulted in initiative.
  • Achieved Excellence Award.
  • Analyzed trends in FMLA leave usage across 11 departments, providing strategic recommendations to improve workforce planning.
  • Complied with federal and state law.
  • Psychosocial evaluations and needs assessments were completed by me.

Summaries

  • Currently holding a Illinois driver's license.
  • FMLA Case Manager is a multi-talented FMLA Case Manager who is consistently rewarded for planning and operational improvements.
  • An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Accomplished FMLA Case Manager.
  • Achieved 73% reduction in FMLA misuse.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at balancing legal risk.
  • Achieved zero compliance issues during internal audits.
  • Achieved a 84% improvement in policy compliance.

Accomplishments

  • Drafted policy briefing documents on FMLA changes, ensuring timely dissemination of information across all levels of the organization.
  • Served as the primary point of contact for employees navigating the FMLA process, ensuring consistent communication and a seamless experience.
  • Improved employee awareness of FMLA through targeted training initiatives that reached 13 employees, leading to higher satisfaction rates.
  • Resolved product issue through consumer testing.
  • Promoted employee wellness initiatives post-leave, achieving a 32% higher return-to-work rate within one year.
  • Audited 11 FMLA cases to ensure all requests adhered to federal and state regulations, resulting in 31% fewer compliance discrepancies.
  • Documented and resolved initiative which led to metric.
  • Helped foster a culture of transparency regarding leave policies, resulting in a 82% increase in early FMLA request submissions.
  • Facilitated conflict resolution between employees and management surrounding FMLA disputes, leading to improved workplace satisfaction and reduced grievance filings.
  • Proactively assisted employees in understanding their rights under FMLA, resulting in a measurable decrease in misfiled claims and complaints by 48%.

Affiliations

  • National Institute for Mental Health Professional Development – Attendee of workshops surrounding mental health leaves
  • Society of Women Engineers
  • Absence Management Solutions Forum – Keynote speaker at annual event on FMLA best practices
  • Certified Leave Management Specialist (CLMS) – Earned specialized credential to help manage leave and disability cases
  • Freemason
  • National Association of Disability Examiners (NADE) – Regular attendee of yearly conventions focusing on FMLA and disability laws
  • Association for Supply Chain Management (APICS)
  • Professional Case Management Association (PCMA) – Joined national registry as certified case management professional
  • Council on Disability Awareness (CDA) – Affiliated member since 2015, specializing in FMLA and disability overlap
  • Society for Human Resource Management (SHRM) – Active Member Since 2017

Certifications

  • First Aid/CPR Certified
  • Advanced Certificate in Employment Law Lakeside Partners - 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Employment Law Compliance – Cedar Works
  • Leave and Absence Management Certification (LAMC) – Northwind
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Return to Work (RTW) Specialist Certification
  • Leave of Absence and Disability Compliance (LODCP)
  • Certified FMLA/ADA Administrator (CFAA) – Vantage

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