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Skills

  • Bookkeeping
  • Operational improvement
  • Onboarding process efficiency
  • Capacity planning
  • Relationship development
  • Compliance with labor laws
  • Conflict resolution in scheduling
  • Supervision
  • Policy and procedure modification
  • Demand-Driven Scheduling

Work Experiences

  • Balanced team workloads based on individual capacities.
  • Organized corporate and office conferences for company employees and guests.
  • Collaborated with project managers to resolve staffing shortages, maintaining project milestones for HubSpot launches on schedule.
  • Intervened between Lead Scheduling Coordinators during arguments and diffused tense situations using process improvement and workflow optimization.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Achieved cost savings of $168,000.
  • Boosted transparency for senior leadership.
  • Analyzed staffing needs and availability.
  • Achieved a 45% reduction in overtime.

Summaries

  • Meticulous Lead Scheduling Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Microsoft Excel.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved a 81% improvement in operational efficiency.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Adept at balancing departmental needs with employee availability.
  • Lead Scheduling Coordinator is a multi-talented Lead Scheduling Coordinator who is consistently rewarded for planning and operational improvements.
  • Within Transportation, senior Lead Scheduling Coordinator and outstanding performer in stakeholder engagement and project management.
  • Achieved reductions in overtime costs.
  • Adept at creating flexible scheduling solutions.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.

Accomplishments

  • Collaborated with cross-functional teams to implement automated scheduling tools, reducing time to schedule by 15%.
  • Collaborated with team of 13 in the development of metric.
  • Coordinated and managed schedules for Transportation teams, resulting in a process improvement in departmental performance.
  • Partnered with senior management to adjust workforce schedules, ensuring timely delivery of metric while maintaining a 49% under-budget rate.
  • Spearheaded scheduling audits that resulted in 63% policy compliance and a 12-hour reduction in manual scheduling adjustments per month.
  • Improved collaborative scheduling efforts for process, reducing miscommunication and ensuring a 53% on-time milestone completion rate.
  • Oversaw the scheduling for a 4 call center, improving consistency in shift coverage and reducing absenteeism by 32%.
  • Supervised a scheduling system transition to Microsoft Excel, decreasing scheduling-related issues by 37% in the first quarter.
  • Implemented conflict resolution techniques to solve scheduling disputes within 6 months, avoiding potential project delays and maintaining a 19% satisfaction rate among department leaders.
  • Managed a system upgrade of the scheduling platform in 2018, improving response time for schedule updates by 15%.

Affiliations

  • International Customer Service Association (ICSA)
  • Project Management Institute (PMI)
  • Association for Operations Management (APICS)
  • American Society of Safety Professionals
  • Call Center Scheduling Professionals (CCSP)
  • Jaycees
  • Certified Optimization Planning Association (COPA)
  • Task and Time Management Association
  • National Staffing & Scheduling Network
  • Society of Women Engineers

Certifications

  • CompTIA Network+
  • ServSafe
  • CompTIA A+ Technician
  • Certified Professional in Scheduling and Planning (CPSP) - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Administrative Professional (CAP) – IAAP
  • Certified Production and Inventory Management (CPIM) - APICS
  • Certified Time Management Coach - Summit Group
  • Advanced Microsoft Excel Certification for Scheduling and Reporting - Salesforce
  • Certified Specialist in Capacity Planning - Brightline

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