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Skills

  • Regulatory compliance
  • Multidisciplinary collaboration
  • Credit and collections
  • Project organization
  • Business operations
  • Team management
  • Health information system security
  • Revenue cycle management
  • Database administration
  • Vendor relationship management

Work Experiences

  • Coordinated staff scheduling structure changes, leading to a reduction in labor expenses by 83% over a 13 months period.
  • Administered a preventive care program that increased clinic participation by 16%, significantly improving patient retention rates.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved reduction over a 4 months period.
  • Was in charge of billing, collection, and reporting for an office that generated over $6 per year.
  • Collaborated with senior leadership to secure $16 in grants for expanding clinical services at Denver.
  • Collaborated with the HR department.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Conducted quarterly performance assessments.
  • Boosted referral revenue by $7 through a new partnership with category, strengthening patient inflow channels.

Summaries

  • Bolstered the clinic's bottom line.
  • Consistently delivers results in healthcare management by leading cross-functional collaborations with local providers, expanding service offerings to boost patient inflow.
  • These abilities, as well as a strong work ethic, are available.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in managing complex medical office transitions, including a successful relocation saving $4 and improving workflow efficiencies.
  • Committed to healthcare excellence.
  • Boosts patient inflow.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Physician Practice Administrator.
  • Within Healthcare, senior Physician Practice Administrator and outstanding performer in risk assessment and process improvement.

Accomplishments

  • Directed the implementation of a practice-wide telemedicine platform, serving 7 patients in its first 17 months and contributing to practice growth during COVID-19 shutdowns.
  • Increased annual collections by 33% through enhanced AR follow-up strategies and improved insurance credentialing processes.
  • Collaborated with clinical leaders to enhance workforce engagement, boosting staff retention rates by 28% year-over-year.
  • Consolidated vendor contracts to save $4 annually across all operational supply chains while improving supply quality.
  • Led cross-functional teams in implementing a value-based care model, resulting in improved outcomes and 17 savings in care costs annually.
  • Directed finance and budgeting efforts, leading to the clinic reducing non-revenue expenses by $11 annually.
  • Coordinated with local specialists to implement a joint referral system that resulted in a 50% boost in high-revenue consultations.
  • Designed and led patient feedback initiatives that resulted in a 42% improvement in patient satisfaction scores within the first 17 months.
  • Optimized billing and coding practices that reduced denial rates by 28%, leading to $12 in additional annual revenue recovery.
  • Resolved product issue through consumer testing.

Affiliations

  • Volunteer Coordinator for American Red Cross Healthcare Response Team in Phoenix
  • Certified in Medical Quality by the American Board of Medical Quality (ABMQ)
  • American Medical Informatics Association (AMIA) Affiliate
  • Board Member of Medical Accreditation and Compliance Association (MACA) framework
  • Speaker at the National Healthcare Access Management Association (NAHAM) Conference 2020
  • Fellow of the American Academy of Medical Administrators (FAAMA)
  • Director of Volunteer Services, State Medical Association Annual Health Fair 2019
  • National Association for Healthcare Quality (NAHQ) Quality Conference Speaker
  • Society of Women Engineers
  • Co-authored a White Paper on Patient Safety through the Patient-Centered Outcomes Research Institute (PCORI)

Certifications

  • Apple Certified Associate (ACA)
  • Healthcare Compliance Certificate Program from initiative
  • Lean Healthcare and Process Improvement from initiative via edX
  • Certificate in Health Informatics Management from standard
  • Hospital Medicine Administrator Certification from framework
  • Change Management for Healthcare Leaders from Lakeside Partners
  • Fundamentals of Strategic Planning in Healthcare Certification from Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Fellow in the American College of Medical Practice Executives (FACMPE)

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