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Skills

  • Team building
  • Regulatory compliance
  • Online platform user experience improvement
  • Learning Management Systems (LMS) Integration
  • Digital textbook adoption
  • Audio/visual equipment
  • KPI Tracking and Reporting
  • First Aid/CPR
  • Operational improvement
  • Team management

Work Experiences

  • Processed customer fines and advised customers on how to reduce future charges.
  • Analyzed and identified underutilized textbooks, resulting in a reallocation strategy that reduced overall stock holding by 55%.
  • Achieved a 76% decrease in processing time.
  • Assessed the online textbook portal.
  • Achieved a 18% reduction in licensing fees.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library.
  • Analyzed underutilized textbooks.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved a 69% reduction in order fulfillment time.

Summaries

  • Guest service expert with knowledge of reference materials and library learning aids.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved cost savings through vendor negotiations.
  • Consistently reduced textbook acquisition costs by 85% year over year.
  • Boosted departmental productivity.
  • Accomplished in supervising a team of 10 to enhance fulfillment operations, achieving a 72% reduction in order processing times and improving overall service efficiency.
  • Library Technician with 8 years of experience shelving and organizing printed materials and digital resources.
  • Data-driven Textbook Manager.
  • Compelled by a passion for increasing efficiency, I have reduced over-ordering costs by $17 through streamlining inventory management systems.
  • Creative leader in faculty outreach, providing actionable recommendations and textbook adoption guides that promote cost-conscious decisions and curriculum alignment.

Accomplishments

  • Integrated Asana to enhance the real-time tracking of orders and shipments, drastically improving communication with faculty by 52%.
  • Led communications with 18 publishing partners to secure textbook discounts, saving 75% in new acquisitions for the academic year.
  • Established a textbook lifecycle management plan, extending the usability of materials by 76%, lowering the total cost of ownership.
  • Collaborated with faculty to assess mid-term academic needs, resulting in a 55% improvement in the timely delivery of educational materials.
  • Revamped textbook return policies, which increased buyback participation and yielded a revenue increase of 31%.
  • Led textbook adoption compliance audits, ensuring that 51% of acquired materials met institutional and accreditation standards.
  • Negotiated and secured 17% bulk order discounts, yielding $17 in annual textbook procurement savings.
  • Partnered with faculty to introduce course packs containing open-source materials, lowering textbook-related student expenses by 82%.
  • Initiated a cross-department inventory-sharing program that reduced textbook shortages and expedited resource allocation.
  • Organized semesterly publisher meetings, negotiating favorable terms that resulted in a cost savings of $4 per academic term.

Affiliations

  • Association for the Advancement of Sustainability in Higher Education (AASHE)
  • College Bookstore Operations Leadership Collective (CBOLC)
  • American Library Association (ALA)
  • International Board for Quality Textbooks (IBQT)
  • Association for Curriculum and Supervision Development (ACSD)
  • Association for Inventory Management Professionals (AIMP)
  • American Society for Educators and Textbook Material Development (ASETMD)
  • International Association of Administrative Professionals
  • National Council for Open Education Resources (NCOER)
  • National Association of Book Distributors (NABD)

Certifications

  • Certified Materials & Resource Professional (CMRP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified in Planning and Inventory Management (CPIM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Online Learning Management Professional Northwind, 2016
  • Certified Inventory Management Specialist (CIMS)
  • First Aid/CPR Certified
  • Event Planning and Management Certification
  • Certified Business Analysis Professional (CBAP)

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