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Skills

  • Problem resolution
  • Resident Engagement Strategies
  • Operational improvement
  • Digital communication strategies (newsletters, social media)
  • New resident onboarding programs
  • Feedback solicitation and action
  • Conflict resolution and mediation
  • Project planning and execution
  • Problem diagnosis and troubleshooting
  • Resident dispute mediation

Work Experiences

  • Boosted participation in community-sponsored activities.
  • Achieved a 82% increase in resident satisfaction.
  • Achieved an Excellence Award-winning community service ranking.
  • Achieved a 41% retention rate improvement over 2022.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Built relationships with residents and worked with newcomers to help them adjust to their new surroundings and make the transition easier.
  • Benefited system.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Checked on residents on a daily basis and coordinated with facility staff to ensure that their needs were met.
  • Answered 8 phone calls per the past year to assist customers.

Summaries

  • Capable of updating logs and reports in a timely and accurate manner.
  • Senior Community Assistant is a hardworking and dependable Senior Community Assistant who excels at workflow optimization and vendor management.
  • Motivating leader who has built and managed process teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Resident assistant who can help students navigate and integrate into program and system aspects of campus life.
  • Achieved recognition for maintenance and resident care in 2023.
  • Strong technical skills and experience in strategic planning.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved a 66% improvement in resident retention.
  • Communicative and team-oriented, with Tableau expertise.

Accomplishments

  • Coordinated with third-party service providers for facility upgrades, maintaining project completion under budget by 61%.
  • Implemented a resident feedback loop involving surveys and town hall meetings, directly improving service quality by 22%.
  • Proposed and implemented a community engagement analysis tool, driving a 64% increase in resident participation for organized events.
  • Led strategic planning for seasonal events, consistently increasing event attendance by 64% compared to the prior year.
  • Revamped the resident welcome packet, improving new resident satisfaction scores by 32% within the first two years.
  • Built a centralized service tracking system, reducing time to resolve maintenance issues by 38%.
  • Assisted in capital improvement projects, allocating budget resources effectively to enhance property value, resulting in a Excellence Award for the community.
  • Facilitated weekly team meetings to align property management and community assistant roles, increasing operational efficiency by 43%.
  • Partnered with vendors to organize community improvement projects, reducing completion time by 3 weeks and staying within budget.
  • Spearheaded sustainability initiatives aimed at reducing energy consumption across the property, saving 2% in utility costs.

Affiliations

  • Member, Local Apartment and Residence Coordinators Society (LARCS), 2015–Present
  • Volunteer Instructor, Resident Digital Literacy Program by Vantage, 2017
  • Contributing Member, State Association for Residential Housing Professionals (SARHP), 2023–Present
  • Participant, Digital Communication Workshop hosted by Cedar Works, Columbus, 2016
  • Certified Residential Engagement Specialist (CRES), 2015
  • Advisory Board Member, Regional Housing Assistance Service, 2023–2022
  • Volunteer Organizer, Local Food Pantry & Housing Coalition, Columbus, 2016–2023
  • Certified in Housing Regulatory Compliance, 2022
  • Recipient, Neighborhood Partnership Excellence Award for Community Support, 2022
  • Certified in Property Management Safety Standards (CPMSS), 2018

Certifications

  • Advanced Resident Relations Certification - National Apartment Association Education Institute (NAAEI)
  • Vendor and Contract Negotiation Certification - Institute for Supply Management (ISM)
  • Certified Public Accountant (CPA)
  • Customer Service and Feedback Response Certification - International Customer Management Institute (ICMI)
  • Safety in Rental Communities Certification - National Safety Council
  • Certified Resident Services Professional (CRSP) - National Center for Housing Management
  • Google Certified Professional Cloud Architect
  • Digital Marketing, Social Media, and Community Engagement Strategy Certification - HubSpot Academy
  • American Academy of Financial Management (AAFM)
  • National Affordable Housing Professional (NAHP) Certification - National Affordable Housing Management Association (NAHMA)

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