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Skills

  • Numerical accuracy for payment schedules and disbursements
  • Digital loan tracking systems Adobe Creative Suite
  • Team management
  • Loan application checklist development
  • Cross-departmental collaboration (e.g., with underwriters, loan officers)
  • Customer service
  • Business process reengineering for faster loan approvals
  • Organization
  • First Aid/CPR
  • Client-focused communication strategies

Work Experiences

  • Assisted clients with detailed loan application processes, boosting customer satisfaction scores by 49%.
  • Collaborated with management to launch a revised training curriculum tailored for junior processors, resulting in a 62% reduction in onboarding time.
  • Collaborated with underwriters and loan officers.
  • Communicated with clients regarding missing or incomplete documents, improving loan document completion rate by 46%
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Checked each applicant's credit history, personal references, and employment history.
  • Oversaw the delivery of method project by framework team, which resulted in method.
  • Completed loan pre-approvals within 10 business days, earning recognition for consistently exceeding team performance benchmarks.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Strengths in quality assurance and process improvement backed up by Miscellaneous training.
  • Accurately calculated loan payment schedules, interest rates, and timelines, ensuring timely disbursements and optimized account management for loans up to $13.
  • Automated 14 tasks.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with senior management to refine the department’s onboarding process, reducing training time for new processors by 57% and enhancing employee retention.
  • Achieved a 57% error-free documentation rate.
  • Within Miscellaneous, senior Consumer Lending Processor and outstanding performer in performance reporting and strategic planning.
  • Applied thorough knowledge of consumer lending regulations.
  • Career-driven Consumer Lending Processor.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.

Accomplishments

  • Designed a workflow automation system, leading to a 83% increase in overall loan processing speed.
  • Worked directly with underwriters and legal partners to resolve complex loan issues, avoiding regulatory infractions.
  • Used advanced knowledge of consumer credit products to upsell appropriate financial solutions resulting in a 8% increase in loan volume.
  • Identified and mitigated escalation issues for high-value loans over $16, preserving client relationships and minimizing legal exposure.
  • Monitored multiple loan accounts, achieving 54% mitigation of late payment risks through proactive client communication.
  • Resolved product issue through consumer testing.
  • Audited loan documentation regularly, correcting errors that resulted in a 73% increase in loan approval rates.
  • Trained cross-department teams on loan processing best practices, enhancing processing times by 48% and improving accuracy.
  • Streamlined loan application review processes and enhanced data entry accuracy, achieving a 9% improvement in processing efficiency.
  • Facilitated the implementation of electronic document handling, reducing paperwork errors by 26% and accelerating approval times.

Affiliations

  • Credit Union National Association (CUNA)
  • Association of Information Technology Professionals
  • National Association of Mortgage Processors (NAMP)
  • Mortgage Bankers Association (MBA)
  • Loan Officers Association of America (LOA)
  • InHouse Mortgage Processing Association (IHMA)
  • Freemason
  • American Bankers Association (ABA)
  • Toastmasters
  • International Credit & Risk Management Association (ICRMA)

Certifications

  • Certified Credit Compliance Professional (CCCP) – Beacon Labs
  • Certified Public Accountant (CPA)
  • Accredited Consumer Credit Counselor (ACCC) - 2022
  • Certified in Mortgage Regulations Compliance (COMRC) - Columbus
  • Customer Service Certification (CSC) Ironclad Systems
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • Certified Mortgage Banker (CMB) - procedure
  • Certified Residential Underwriter (CRU) - Ironclad Systems
  • Credit Risk Certification - system
  • Loan Documentation Compliance Certification - Ironclad Systems

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