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Skills

  • Vendor interaction
  • Team Leadership
  • Regulatory compliance
  • Supply Chain Management
  • Project management
  • Customer service
  • Check-in process optimization
  • Change Management
  • Customer loyalty program management
  • Revenue management

Work Experiences

  • Transported Tableau to 6 months customer locations.
  • Achieved a 18% uplift in room revenue.
  • Conducted a comprehensive productivity audit.
  • Created a robust staffing model based on occupancy projections, leading to optimized labor costs over several months.
  • Achieved a 19% reduction in supply waste.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Created a robust staffing model.
  • Collaborated with the marketing team.
  • Boosted room occupancy by 28%.
  • Achieved 28% fewer guest disputes.

Summaries

  • Boosted guest satisfaction scores by 81%.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Director of Rooms with 18 years of successful workflow optimization and performance reporting experience.
  • Achieved a 53% increase in cleanliness scores.
  • Extensive experience in high-end resort hotel management positions.
  • Determined recent graduate with a bachelor's degree in hospitality management.
  • Working for high-end hotel chains for more than 14 years, I am a highly communicative professional.
  • Achieved growth through corporate partnerships.
  • When it comes to greeting guests and resolving issues, she is extremely effective.

Accomplishments

  • Worked alongside engineering teams to upgrade room technology to smart energy solutions, reducing utility expenses by 37%.
  • Led compliance and safety training initiatives, helping reduce workplace accidents by 18% over 2017.
  • Collaborated with team of 15 in the development of system.
  • Successfully directed the redesign of guestroom layouts in collaboration with the design team, which translated to a 77% increase in guest satisfaction scores.
  • Collaborated with the revenue management team to develop overnight booking strategies that led to a 44% increase in last-minute bookings.
  • Executed strategic initiatives to enhance VIP guest relations, contributing to a 38% increase in repeat bookings from high-profile clients.
  • Introduced a comprehensive training program for front office associates, improving their upselling performance and increasing average daily room rates by 15%.
  • Directed a multi-department task force charged with implementing Covid-19 health guidelines, ensuring compliance and leading to Scrum Master health and safety awarding.
  • Managed room rate adjustments in real-time during large events, maximizing revenue and achieving a 40% uplift in ADR (Average Daily Rate).
  • Increased guest loyalty enrollment conversion rates by 66% following the rollout of a targeted loyalty program at check-in.

Affiliations

  • Member of the International Hotel Investment Forum (IHIF)
  • American Marketing Association
  • Lions Club
  • Member of the Cornell Hotel Society (CHS)
  • Member of Travel and Tourism Research Association (TTRA)
  • Member of the Global Hospitality Leaders Network
  • Certified Guest Service Professional (CGSP) through the American Hotel & Lodging Educational Institute
  • Hospitality Financial and Technology Professionals (HFTP) Member
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Rooms Director Certification (RDC) - Harbor & Co.
  • Certified Public Accountant
  • Executive Leadership for Hospitality Professionals - Ironclad Systems
  • Hospitality and Event Management Certification (Summit Group)
  • Certified Hospitality Supervisor (CHS)
  • Advanced Customer Service Certification for Hospitality Professionals
  • Certified Manager of Hotel Operations (CMHO)
  • First Aid/CPR Certified
  • Revenue Optimization Certification for Hotels - Northwind
  • Certified Hotel Administrator (CHA) – framework

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