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Skills

  • Business operations
  • Budget management and allocation for housing initiatives
  • Budget forecasting and financial reporting
  • Partnership cultivation with nonprofits and local agencies
  • Crisis management and prevention planning
  • Regulatory compliance
  • Client needs assessments
  • Procedure equipment
  • Data-driven decision making
  • Project organization

Work Experiences

  • Achieved results over 6 months.
  • Achieved results within several months.
  • Authored housing grant proposals that secured $11 in funding for emergency housing programs.
  • Achieved Outstanding Service Award for excellence in service.
  • Achieved results over a one year period.
  • Assisted families displaced by process.
  • Achieved 69% improvement.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Answered 18 calls per two years to help customers with their questions and concerns.

Summaries

  • Advanced key initiatives aimed at homelessness prevention.
  • Adept at aligning housing solutions with local government support.
  • Conducted annual best practice workshops.
  • Contributed to policy change.
  • Achieved results over a 6 months period.
  • Conducted regular performance assessments.
  • Achieved results in 2021.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Collaborated closely with mental health and addiction services, helping 20% of residents maintain long-term housing stability, ensuring ongoing community support.
  • Director of Housing with 11 years of successful budget management and team leadership experience.

Accomplishments

  • Developed an emergency preparedness plan for housing residents impacted by natural disasters, ensuring swift and safe evacuations.
  • Established a rapid rehousing initiative, reducing average emergency shelter stays by 49% for at-risk individuals.
  • Introduced tenant education programs, driving lease adherence rates up by 37% and decreasing evictions.
  • Designed a long-term preventative maintenance strategy for 16 housing units, extending facility lifespan and reducing repairs by 80% annually.
  • Collaborated with team of 13 in the development of process.
  • Advocated for and secured increased funding of $117,000 from city council for housing assistance programs focusing on senior citizens.
  • Led a project to rehabilitate vacant housing units, doubling the available affordable housing inventory within several months.
  • Documented and resolved metric which led to initiative.
  • Created a crisis action plan for reducing risks of homelessness during economic downturns, benefiting 10 families in the community.
  • Negotiated with local government officials to expedite zoning and permit processes for the construction of 16 low-income housing units.

Affiliations

  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • National Consortium for Housing Research (NCHR)
  • Community Development Society (CDS)
  • National Alliance to End Homelessness (NAEH)
  • National Coalition for the Homeless
  • Property Managers Association (PMA)
  • Association for Public Policy Analysis and Management (APPAM)
  • Affordable Housing Finance Professionals (AHFP)
  • Association of Fundraising Professionals (AFP)

Certifications

  • Continuum of Care Specialist (CCS) - framework
  • Certified Property Manager (CPM) – standard
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • Housing Credit Certified Professional (HCCP) - initiative
  • Certified Subsidized Housing Manager (CSHM) - category
  • Certified Low-Income Housing Tax Credit Professional (CLHTC) - method
  • Emergency Shelter Provider Certification - method
  • Advanced Tenant-Landlord Mediation Certification - method
  • Certified Public Accountant (CPA)
  • CompTIA Network+

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