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Skills

  • Strategic selling
  • Customer relationship management
  • Organization
  • Sales team leadership
  • Distribution center management
  • Strategic planning and execution
  • Mentoring and Team Development
  • Customer service
  • Business operations
  • MS Office

Work Experiences

  • Achieved Excellence Award for outstanding leadership in 2022 by elevating team’s productivity and enhancing cross-collaboration efforts.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Addressed problems proactively.
  • Created a task schedule for Sales Operations Supervisors based on their individual strengths and knowledge of client relations.
  • Achieved results within 6 months.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved sales growth across Portland.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Agile and adaptable group leader with a stellar method history, a motivational approach, and an upbeat personality.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Adept at analyzing competitive markets.
  • Analyzed pricing models.
  • Achieved a 41% reduction in manual reporting tasks.

Accomplishments

  • Optimized inventory management processes, reducing stock shortages by 77% and improving fulfillment times in metric.
  • Improved sales compensation structure, tying commission percentages to both individual and team achievements, which enhanced overall team performance by 23%.
  • Streamlined sales lead database management, leading to a 32% improvement in lead-to-conversion time across method.
  • Directed a CRM system upgrade project, enhancing sales team efficiency and increasing lead accuracy by 41%.
  • Led a team of 12 sales specialists in successfully executing a territory expansion plan, contributing to regional growth of 80%.
  • Initiated customer feedback loop improvements that reduced churn by 66% and increased customer satisfaction by 55%.
  • Engineered a quarterly sales incentive program that accelerated team performance, achieving 22% above target revenue.
  • Analyzed sales performance data and suggested strategic adjustments which resulted in a 6 increase in quarterly revenue.
  • Reduced lead response time by integrating automated follow-up processes with CRM tools, improving conversion rates by 49%.
  • Spearheaded A/B testing on outreach scripts and pricing models, enhancing customer engagement rates by 71%.

Affiliations

  • National Association of Sales Operations Professionals (NASOP)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Customer Relationship Management Association (CRMA)
  • LinkedIn Sales Solutions Professional Group
  • Institute of Leadership & Management (ILM) - Sales Leadership Certification Program
  • Revenue Collective
  • Customer Experience Professionals Association (CXPA)
  • Society of Human Resource Management

Certifications

  • CompTIA Security+
  • First Aid/CPR Certified
  • ServSafe
  • Intuit QuickBooks Certification
  • Certified Key Account Manager (CKAM) - Beacon Labs
  • CPQ (Configure, Price, Quote) Specialist – Salesforce Certification
  • Apple Certified Associate (ACA)
  • Certified Financial Modeling & Valuation Analyst – Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Excel Specialist Certification

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