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Skills

  • Change management and documentation updates
  • Formatting standardization across documents
  • Archive management
  • Digital file organization
  • Workflow coordination
  • Project organization
  • Collaborating with vendors for process localization
  • Improving operational efficiency through documentation guidelines
  • Project assistance
  • Relationship development

Work Experiences

  • Used Corel Draw, Solid Works, AutoCad, and firmware files to update and create drawings.
  • Assisted in the development and maintenance of the documents that resulted from the continuous improvement activities.
  • Identified flaws in the process and suggested or implemented changes.
  • Examined contract documents for ambiguity and inconsistencies in the documents and specifications.
  • Achieved results over 6 months.
  • Maintaining an orderly and clean control room aided in efficient document processing.
  • Used framework software to collect, review, and input workflow optimization reports every day.
  • Ensured continuity among corporate and divisional work teams by documenting and communicating actions, irregularities, and ongoing needs.
  • Uploaded company policies and procedures to EDMS, which were then routed for approval and training.
  • Reproduced documents by printing them from electronic sources like email attachments, PDF files, and cloud storage.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of strategic planning and vendor management as well as quality assurance training.
  • Expert Adobe Creative Suite user with exceptional technical knowledge, communication skills, and a commitment to quality and accuracy.
  • Document Review Specialist with a track record of successfully negotiating, researching, and communicating.
  • Strengths in data analysis and team leadership backed up by Miscellaneous training.
  • Documentation Staff Member with a proven track record of analyzing, processing, and securing standard documents by codifying and enforcing top-notch systems.
  • Experience managing and overseeing contracts and documents as an in-house document review specialist.
  • Documentation Staff Member with 17 years of successful cross-functional collaboration and budget management experience.
  • Compliance requirements, security standards, and access management are all areas in which he excels.
  • With a 11-year background in Miscellaneous environments, I am a meticulous and methodical document management professional.

Accomplishments

  • Created and maintained detailed technical documentation for Jira, ensuring accurate, up-to-date records for compliance audits.
  • Managed all regulatory documentation for Tableau, securing approvals on the first submission and ensuring product launch timelines were met.
  • Collaborated with subject matter experts to create detailed FAQs and how-to documentation that reduced internal queries by 67%.
  • Collaborated with team of 5 in the development of system.
  • Established a new process for version control of technical documents, minimizing errors and ensuring availability of the latest versions.
  • Created documentation templates that enhanced productivity and standardization across 5 project teams.
  • Designed a searchable documentation database, leading to a 34% improvement in document retrieval speed for engineering.
  • Implemented document automation tools to check for accuracy and consistency, reducing manual errors by 22%.
  • Collaborated with engineers to generate user manuals for ServiceNow that resulted in a 14% decrease in customer support tickets.
  • Served as the point of contact for external auditors during compliance reviews, expediting the process and leading to President's Club for exemplary documentation practices.

Affiliations

  • Collaborative Institutional Training Initiative (CITI Program)
  • Association for Supply Chain Management (APICS)
  • Technical Documentation Training Association
  • National Digital Stewardship Alliance (NDSA)
  • American Medical Informatics Association
  • Freemason
  • International Society of Automation (ISA)- Documentation Division
  • Association for Intelligent Information Management
  • Document Control Professionals Forum
  • Content Strategy Alliance

Certifications

  • CompTIA Security+
  • AIIM Fundamentals of Information Governance
  • ARMA International Certificate in Information Governance
  • Advanced Technical Writing Certificate - Cedar Works
  • Salesforce
  • CompTIA A+ Technician
  • Certificate in Document Control and Procedure Writing
  • Certification in Records and Information Management (RIM)
  • Certified eDiscovery Executive (CeDE)
  • Cisco Certified Internetwork Expert (CCIE)

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