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Skills

  • Database management and upkeep
  • Bookkeeping
  • Sorting and labeling
  • Supervision
  • Front desk management
  • Multitasking in high-volume environments
  • Strategic planning
  • Team building
  • Interpersonal communication
  • Mail handling

Work Experiences

  • Boosted student satisfaction.
  • Consistently met 50% of deliverables.
  • Collaborated with the IT department.
  • Recognized system issues and used quality assurance to effectively resolve them prior to escalation.
  • Organized and prepared process reports for submission to Student Desk Workers using standard and initiative data.
  • Achieved resolution within several months.
  • Collaborated with the IT department to troubleshoot and resolve office workstation issues, reducing technical downtime by 39%.
  • Achieved a consistently high performance rate.
  • Achieved a 50% improvement in desk operations.
  • Delivered excellent customer service.

Summaries

  • Extensive experience in program office administration and related positions.
  • Student Desk Worker with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved faster productivity.
  • Achieved a 62% reduction in technical downtime.
  • Achieved a 53% decrease in onboarding time.
  • Knowledgeable in the use of common office equipment and metric software.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Capable Student Desk Worker with 16 years of category office support experience.

Accomplishments

  • Collaborated with team of 5 in the development of process.
  • Supported office functions by managing a smooth flow of communication between 3 departments, reducing response times by 73%.
  • Spearheaded the revamp of digital front desk operations, increasing the adoption rate of online student resources by 53%.
  • Organized student training on ServiceNow, leading to a 33% decrease in tech support requests and improved campus digital tool engagement.
  • Introduced new communication protocols that reduced the need for follow-up inquiries by 64%, streamlining student and visitor interactions.
  • Led onboarding and mentorship for 4 new student desk workers, resulting in team cohesion and receiving the Innovation Award in 2018.
  • Handled sensitive student information while adhering to confidentiality guidelines, reducing data access issues by 52%.
  • Supported a high-volume office by effectively managing call routing and visitor management systems, reducing call response times by 24%.
  • Minimized front desk customer service errors by implementing a quality control checklist, raising service accuracy rates by 18%.
  • Documented and resolved method which led to system.

Affiliations

  • National Society of Leadership and Success (NSLS)
  • FERPA Certification – Microsoft Excel
  • Alpha Lambda Delta Honor Society
  • National Residence Hall Honorary (NRHH)
  • Student Ambassadors Program system
  • Rotary International
  • Campus Activities Board category
  • Residence Hall Association standard
  • Jaycees
  • Student Worker Peer Advisor Program procedure

Certifications

  • Microsoft Office Specialist Certification (MOS)
  • Certified Administrative Professional (CAP)
  • Diversity, Equity, and Inclusion in the Workplace Certificate - 2015
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Meeting Planner (CMP) - Events Industry Council
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)

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