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Skills

  • Operational improvement
  • Problem resolution
  • Customer returns management
  • Relationship development
  • Data Entry and Verification
  • Managing high-volume workflows
  • International shipping regulations compliance
  • Payment collection
  • Supervision
  • Feedback Loop for Service Improvements

Work Experiences

  • Contributed to higher customer retention.
  • Cross-checked customer codes, billing terms, and shipping preferences.
  • Achieved 21% accuracy in order fulfillment.
  • Achieved 70% error reduction during year-end peak activity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Complied with external regulations.
  • Contributed to company savings of 10 per quarter.
  • Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.
  • Aided in creating an automated order acknowledgment process.
  • Developed best practices for order handling that reduced billing discrepancies by 84% in 2024.

Summaries

  • Adaptable and results-driven Order Entry Coordinator skilled in managing high-volume orders, improving system efficiencies, and reducing processing errors by 84%.
  • Costs were consistently reduced while profits were increased.
  • Adept at forecasting future orders and managing stock availability, reducing out-of-stock issues by 80% using advanced reporting and data tracking tools.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Order Entry Coordinator.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Order Entry Coordinator with extensive experience in inventory control, achieving accurate and efficient stock management while reducing order-entry mistakes by 78%.
  • Achieved success through cross-team collaboration.
  • Adaptable Order Entry Coordinator with experience optimizing customer returns processes, reducing delays by 54% and enhancing overall client satisfaction.
  • Achieved fewer errors.

Accomplishments

  • Mapped out improvement plans with customer service and warehouse to improve the daily order output by 83%.
  • Developed streamlined order entry process that reduced billing discrepancies by 62% in 2016, improving accuracy and customer satisfaction.
  • Adapted new process automation in Tableau to streamline order checking procedures, reducing average processing time by 64% minutes.
  • Collaborated with team of 14 in the development of process.
  • Collaborated with warehouse and logistics teams to improve order documentation speed by 85%, improving overall shipment accuracy.
  • Documented and resolved method which led to system.
  • Resolved 6 client complaints on order discrepancies within the past year, enhancing long-term client relationships and repeat business.
  • Utilized category for efficient order tracking, cutting data entry time by 84% and reducing manual entry errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed demand forecasting models in Jira to anticipate order volume fluctuations and optimize inventory for peak seasons.

Affiliations

  • National Office Managers Association
  • International Council of Nurses
  • Society of Human Resource Management
  • Rotary International
  • Purchasing Managers’ Association
  • International Warehouse Logistics Association (IWLA)
  • Logistics and Supply Chain Management Society
  • Jaycees
  • Council of Logistics Engineering Professionals (CLEP)
  • Customer Retention Professionals Group (CRPG)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Systems Auditor (CISA) - metric
  • Microsoft Excel Expert Certification (MOS, 2021)
  • Customer Order Processor Certification – Meridian
  • Microsoft Power BI Data Analyst Associate – Meridian
  • Salesforce
  • Certified Professional in Supply Management (CPSM) - ISM
  • Six Sigma Yellow Belt - 2021
  • Salesforce Administrator Certification – 2023
  • First Aid/CPR Certified

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