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Skills

  • Customer-focused problem-solving
  • Staff education and training
  • Hardware diagnostics and troubleshooting
  • Mac systems
  • Supervision
  • Technical documents comprehension
  • Cybersecurity threat mitigation
  • Data entry
  • Device driver installation and updates
  • Desktop support

Work Experiences

  • Assessed and upgraded network infrastructure, boosting data transfer speeds by 26% across the organization's primary office.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Collaborated with the network engineering team to ensure proper firewall configurations, reducing potential cyber threats by 61%.
  • Achieved a 22% improvement in monthly system uptime.
  • Analyzed system performance issues.
  • Administered framework network systems.
  • Collaborated with the cybersecurity team.
  • Conducted network troubleshooting.
  • Collaborated with the network engineering team.

Summaries

  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Competent PC Specialist with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Subject matter expert on Jira with exceptional skills and knowledge in client relations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • PC Specialist is a multi-talented PC Specialist who is consistently rewarded for planning and operational improvements.
  • Excellent stakeholder engagement and workflow optimization knowledge.
  • Collaborated with the security team.
  • Adaptable PC Specialist.
  • Tableau expert and Asana user.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Optimized performance through strategic registry settings adjustments, improving system load times by 61%.
  • Led upgrades of company-wide computer systems, ensuring successful migration of 12 PCs with minimal downtime.
  • Integrated company systems with cloud platforms, reducing on-prem hardware needs by 21% and cutting costs by $4.
  • Developed a hardware replacement program for end-of-life PCs, lowering company repair costs by $6 over three years.
  • Introduced a comprehensive troubleshooting guide for system admins to manage procedure, cutting resolution time for common issues by 35%.
  • Standardized Windows OS deployments using category, reducing setup times for new workstations by 72%.
  • Configured and monitored network hardware, improving Wi-Fi coverage for 12 remote workstations by 58%.
  • Resolved over 16 complex technical issues on-site annually, maintaining user satisfaction ratings above 23%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced PC slowdowns by 73% by optimizing system startup programs and background tasks using Workday.

Affiliations

  • Certified ScrumMaster (CSM) Holder
  • International Association of Administrative Professionals
  • Cybersecurity and Information Systems Information Analysis Center (CSIAC)
  • International Council of Nurses
  • System Administrators Guild (SAGE) Member
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • IoT Information Technology Professional Network
  • American Society of Safety Professionals
  • National Cybersecurity Alliance (NCSA) method

Certifications

  • Google Certified Professional Workspace Administrator
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • LPI Linux Essentials
  • Salesforce
  • Certified Information Systems Auditor (CISA)
  • First Aid/CPR Certified

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