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Skills

  • Credit and collections
  • Process improvement
  • Bespoke services for elite clients
  • Communications
  • Presentation design
  • Business Administration
  • Policy and procedure modification
  • Business operations
  • Bookkeeping
  • Collaboration with marketing teams

Work Experiences

  • Built and maintained long-lasting relationships with ServiceNow VIP clients that resulted in a 41% increase in repeat business.
  • Achieved 43% growth in positive PR.
  • Analyzed client feedback.
  • Achieved a $9 reduction in annual operational costs.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Accomplished results within the first 9 months.
  • Organized corporate and office conferences for company employees and guests.
  • Collaborated with top-tier vendors and suppliers.
  • Gathered and analyzed administrative cost data in order to prepare three years budgets for corporate management.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • VIP Coordinator with 6 years of successful performance reporting and strategic planning experience.
  • Spanish and Japanese are both conversational.
  • Adaptable person with client relations and project management abilities.
  • Costs were consistently reduced while profits were increased.
  • With 14 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.

Accomplishments

  • Collaborated with internal teams to optimize luxury product offerings, which increased incremental revenue by $15 in 2021.
  • Successfully managed last-minute VIP travel arrangement requests without service disruptions, ensuring positive client feedback.
  • Oversaw partnerships with luxury vendors, negotiating venue contracts that saved 17% while maintaining service standards.
  • Improved customer loyalty by 36% in 2019 through proactive account management and issue resolution.
  • Developed and implemented VIP onboarding strategies that improved engagement speed by 55% within 18 days.
  • Implemented customized cost-reduction strategies while maintaining luxury standards, saving $12 in vendor fees.
  • Developed personalized VIP concierge experiences that boosted overall satisfaction scores by 44% year-over-year.
  • Achieved ITIL, enhancing ability to facilitate high-touch customer service operations for prestigious clientele.
  • Tracked VIP satisfaction using advanced metrics, improving the NPS score by 30% within 6 months.
  • Managed complex travel logistics for international VIP itineraries, achieving 32% on-time schedule adherence throughout initiative.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Elite Event Designers Network
  • Customer Experience Professionals Association (CXPA)
  • Rotary International
  • Certified Customer Experience Professional (CCXP)
  • National Concierge Association (NCA)
  • National Association for Catering and Events (NACE)
  • Association for Talent Development (ATD)
  • Lions Club
  • American Marketing Association

Certifications

  • Certified Travel Industry Executive (CTIE)
  • Project Management Professional (PMP)
  • Fundamentals of Customer Service Professional Certification Beacon Labs
  • Advanced Negotiation Skills Program Brightline
  • CompTIA A+ Technician
  • Certified Strategic Event Planning Professional Northwind
  • CompTIA Network+
  • Certified Special Events Professional (CSEP)
  • ServSafe
  • Event Planning and Management Certification - Summit Group

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