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Skills

  • Relationship development
  • Drywalling
  • System troubleshooting
  • Operational improvement
  • Supervision
  • Tool and equipment maintenance
  • Landscaping
  • Emergency power restoration
  • Cost-saving repairs
  • Process improvement

Work Experiences

  • Carried out program daily job tasks and duties as instructed, both orally and in writing.
  • Collaborated with a team of technicians to troubleshoot complex plumbing issues, minimizing water damage and saving clients up to $15 in repairs.
  • Achieved certification in PMP.
  • Kept an eye on machines while they were running to hear if they were malfunctioning or vibrating excessively, and I adjusted or replaced tools as needed to solve problems.
  • Handled a wide range of cleaning products and solutions in a safe and effective manner.
  • Collaborated with building contractors and electricians to install wiring for smart home systems, ensuring seamless integration with existing infrastructure.
  • Carried out carpentry repairs and installed cabinets and countertops as part of full-scale kitchen renovations, enhancing functionality and aesthetic appeal for over 17 homes.
  • Completed drywall repairs.
  • Achieved up to 50% savings in energy bills.
  • Avoided customer complaints.

Summaries

  • With minimal supervision, an energetic professional manages risk assessment and stakeholder engagement.
  • General maintenance, light construction, repair, and custodial work experience.
  • Residential Services Technician is a proactive quality assurance, stakeholder engagement, and team leadership promoter.
  • Construction worker with a successful track record in maintenance, repair, and general labor.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in team leadership and client relations backed up by Mental Health training.
  • Keeps the work area clean by counting materials, merchandise, and supplies in stock.
  • Dedicated to ensuring optimal equipment performance through routine and complex equipment and facility management.
  • Excellent work performance in both individual and group roles, as well as an excellent attendance record.

Accomplishments

  • Trained junior technicians on effective equipment installation techniques, reducing service hours per project by 59%.
  • Monitored team adherence to health and safety protocols, reducing workplace injuries by 41% across 3 projects.
  • Applied comprehensive understanding of building codes and safety regulations while executing repairs, passing final inspections with 32% accuracy.
  • Drafted and presented schedules to manage projects effectively, driving on-time completion rates of 28% for busy residential portfolios.
  • Worked closely with electricians to certify that all wiring met safety standards, preventing potential hazards and increasing operational readiness.
  • Utilized Salesforce for job tracking and customer management, improving service delivery efficiency by 52%.
  • Achieved Six Sigma in residential HVAC systems, demonstrating continued commitment to safety and quality standards.
  • Led field service team of 16 technicians to complete high-quality repairs within client-approved budgets, achieving system.
  • Created and delivered custom HVAC solutions tailored to the specific needs of residential customers, earning feedback ratings increase of 34%.
  • Repaired and replaced damaged drywall across 2 client homes after HVAC installation, ensuring seamless finishing and customer satisfaction.

Affiliations

  • Project Management Institute
  • International Association of Certified Home Inspectors (InterNACHI)
  • American Society of Home Inspectors (ASHI)
  • Residential Energy Services Network (RESNET)
  • Rotary International
  • National Association of Social Workers
  • American Council for an Energy-Efficient Economy (ACEEE)
  • Building Performance Institute, Inc. (BPI)
  • Association for Supply Chain Management (APICS)
  • National Association of HVAC Estimators (NAHE)

Certifications

  • Trane Tracer BAS Operator Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Electrical Inspector (CEI) - Residential
  • CompTIA Network+
  • NATE Certified HVAC Technician
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Facility Manager (CFM)
  • Certified Home Energy Rater (HERS)

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