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Skills

  • Operational improvement
  • Framework equipment
  • Team building
  • Membership growth strategies
  • Cross-functional team collaboration
  • Group Fitness Class Design & Programming
  • Process improvement
  • Basic first aid and CPR certification
  • Data analysis for membership trends
  • Relationship development

Work Experiences

  • Achieved a 29% employee retention rate.
  • Assessed and improved member services through surveys, achieving a satisfaction score of 48% by the end of 2023.
  • Completed renovation ahead of schedule.
  • Monthly revenue and training goals were met or exceeded.
  • Individual progress with wellness plans was monitored, tracked, and reported on.
  • Created an employee recognition program that boosted team morale and improved service delivery by 29%.
  • Achieved cost reduction in 2018.
  • Boosted secondary product sales by $13 annually.
  • Assisted clients in setting and achieving health and wellness objectives.
  • Attracted 17 new members in 2022.

Summaries

  • Contributed to $17 of additional revenue.
  • Creative Fitness Center Manager skilled in designing unique group fitness schedules that align with client preferences, increasing class attendance by 42%.
  • Adaptable and innovative, consistently seeking process improvements that enhance the overall client experience while saving $16 in operational costs annually.
  • Achieved consistent President's Club for excellence.
  • Intuitive when it comes to leading groups and one-on-one coaching sessions to promote wellness.
  • Aligned schedules with client preferences.
  • Consistently seek process improvements.
  • Adopted a member-centric approach.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Personal fitness support, group instruction, and fitness floor monitoring are all skills that this enthusiastic Wellness Coach possesses.

Accomplishments

  • Certified staff in CPR and basic first aid, achieving Lean compliance across 61% of the workforce.
  • Executed fundraising and community outreach programs that initiated partnerships with 5 local businesses, resulting in increased facility memberships.
  • Increased personal training program revenue by $18 in just the past year by launching targeted promotional campaigns and client-upgrade offers.
  • Successfully developed strategic plan for expanding services by adding standard classes, resulting in a revenue increase of $4 over the past year.
  • Developed and executed new hire onboarding programs focused on customer service and safety training, achieving 85% staff training completion rate.
  • Implemented a facility cleanliness program that improved sanitation scores by 44% during health and safety inspections.
  • Standardized equipment procurement process, resulting in 37% savings on new purchases and long-term repairs.
  • Created and implemented service protocols that improved gym membership retention rate by 81% within 18 months.
  • Initiated maintenance schedules for gym equipment, reducing downtime by 80% and resulting in greater productivity.
  • Documented and resolved standard which led to initiative.

Affiliations

  • World Instructor Training Schools (WITS)
  • American Marketing Association
  • Certified Facility Manager (CFM) from the International Facility Management Association (IFMA)
  • Physical Activity Alliance (PAA)
  • United States Sports Academy (USSA)
  • American Society of Safety Professionals
  • Association of Fitness Studios (AFS)
  • Society of Human Resource Management
  • International Personal Trainers and Fitness Academy (IPTFA)
  • Association of Information Technology Professionals

Certifications

  • Certified Group Exercise Instructor (CGEI) from ACE
  • Fitness Nutrition Specialist (FNS) through NASM
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Spinning Instructor Certification from Spinning®
  • CompTIA Network+
  • Certified Recreation Manager (CRM)
  • Facility Management Professional (FMP) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Les Mills Group Fitness Instructor Certification

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