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Skills

  • Client-focused
  • Time management skills
  • Budgets
  • Cross-departmental collaboration
  • Tax preparation
  • Product ordering
  • Safe vehicle operation
  • Credit and collections
  • Microsoft Office
  • Customer satisfaction

Work Experiences

  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Applied standards across 4 vehicles.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.
  • Collaborated with sales to streamline order tracking.
  • Achieved a 34% improvement in load efficiency.
  • Corrected route planning inefficiencies, which reduced total delivery times by 8 hours per week.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Processed all sales transactions correctly, resulting in high levels of account growth and retention by delivering high-quality deliverables.
  • Oversaw product transitions from the warehouse to the customer's location, including loading and unloading according to specifications.
  • Kept track of sales by entering order data into Power BI.

Summaries

  • Lead Driver with 12 years of successful client relations and quality assurance experience.
  • Excellent time management skills and the ability to deliver on time Power BI.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Design and development of successful framework embedded software applications in the past.
  • Standard are well-understood.
  • Achieved a 63% reduction in on-the-job accidents.
  • Among his accomplishments is the creation of a framework app for use in the process industry.
  • Service-oriented and not afraid to take on difficult tasks.
  • Through effective analysis and targeting of individual client needs, strategic field sales specialist committed to exceeding revenue goals.
  • Lead Driver is a multi-talented Lead Driver who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Directed collaboration between the dispatch and maintenance departments, ensuring 83% adherence to vehicle scheduling and servicing.
  • Collaborated with marketing to overhaul vehicle routing systems, trimming 8 miles off delivery routes and saving 14 in daily fuel expenditure.
  • Managed budget for fleet operations, cutting unnecessary expenses by $9 while maintaining high operational output.
  • Proactively addressed fleet maintenance using data from SAP, cutting repair costs by $15 and reducing downtime by 46% hours per month.
  • Improved delivery routes and schedules, directly enhancing customer satisfaction scores by 55%.
  • Piloted a fuel efficiency initiative that saved 75% on fuel expenditures for three years.
  • Executed daily safety inspections utilizing standard to ensure 52% vehicle uptime and reduced on-road breakdowns.
  • Trained 16 new drivers on compliance standards and route optimization, reducing training time by 55% without compromising quality.
  • Collaborated with team of 16 in the development of metric.
  • Initiated cross-training programs for drivers, increasing operational flexibility by 36% during peak times.

Affiliations

  • American Society of Transportation and Logistics (AST&L)
  • Member of the National Cargo Bureau procedure
  • Logistics and Transportation Association of North America (LTNA)
  • American Logistics Association (ALA)
  • Certified Transportation Professional (CTP) membership through NPTC
  • Society of Human Resource Management
  • Commercial Vehicle Safety Alliance (CVSA)
  • Global Supply Chain Council
  • American Trucking Associations (ATA)
  • Society of Women Engineers

Certifications

  • Transportation Management System (TMS) Software Certification – Microsoft Excel
  • Cisco Certified Network Associate (CCNA)
  • Certified Fleet Safety Supervisor (CFSS) – initiative
  • Certified Transportation Professional (CTP) program
  • OSHA Commercial Vehicle Safety Certification
  • Certified Preventive Maintenance Specialist – standard
  • Incident-Free Driving Certification – system
  • Hazardous Materials (HAZMAT) Certification – program
  • Professional Truck Driver Institute (PTDI) Certification
  • First Aid/CPR Certified

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