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Skills

  • MS Office
  • Agile framework
  • Stakeholder management
  • System upgrades
  • Problem resolution
  • Project leadership
  • Supervision
  • Security planning
  • Website Maintenance
  • Excellent communication skills

Work Experiences

  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Enhanced method by adding new features and infrastructure to the procedure system.
  • Achieved 100% compliance.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Strengthened customer relationships by developing and managing individualized solutions.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Oversaw the progress of projects from production to post production, organizing and creating shooting schedules for the graphic design team.
  • Kept track of network performance and generated statistical reports for both current and historical measurements.
  • Increased information sharing by improving computer system interfaces.

Summaries

  • Maintaining efficient program systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Experienced in compiling data, analyzing failures, and managing documents.
  • For the production of technical plans, a Graphic Design Specialist with practical knowledge of design techniques, tools, and principles is required.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and program and category data.
  • Highly organized and proactive, with strong interpersonal skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Comfortable in both routine and challenging situations, and capable of independently resolving issues.
  • Ability to communicate and plan well.

Accomplishments

  • Resolved product issue through consumer testing.
  • Disaster Recovery Planning: : system metric Technical Support:: framework standard
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • System Design: Conceptualized and designed method that resulted in framework.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Provided bilingual support to global teams, ensuring clear and concise communication with stakeholders in method, contributing to smooth project execution.
  • Optimized implementation plans for Jira, reducing the time-to-value by 69% for end users in Telecommunications and Wireless.
  • System Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Reduced post-deployment issues by 54% through detailed documentation and knowledge transfer sessions with logistics.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.

Affiliations

  • Association for Information Systems (AIS)
  • International Association for Contract & Commercial Management (IACCM)
  • National Contract Management Association (NCMA)
  • ITIL Foundation Certificate holders group
  • Association for Computing Machinery
  • Project Management Institute (PMI) - certified member or Project Management Professional (PMP)
  • Society for Information Management (SIM)
  • American Society for Quality (ASQ) - standards-driven process improvement
  • National Business Education Association (NBEA)
  • International Customer Management Institute (ICMI)

Certifications

  • Customer Success Manager Certified – SuccessHACKER
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Power Platform Fundamentals | Microsoft
  • CompTIA Cloud+ Certification - category
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Security Professional (CISSP) - Ironclad Systems
  • ServSafe
  • Certified Information System Security Professional
  • Certified Associate in Project Management (CAPM) - PMI
  • Certified SaaS Customer Success Professional – Lakeside Partners

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