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Skills

  • Point-of-sale (POS) system enhancements
  • Strong organizational skills
  • Product launch execution
  • Customer loyalty program creation
  • Account management
  • Sales conversion improvement
  • KPI Tracking and Reporting
  • Extensive personal network
  • Data-driven decision making
  • Budgeting and financial management

Work Experiences

  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Increased the team's revenue by over $16 in sales.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Accomplished this within 8 months.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Increased sales revenues to $4 for framework services by utilizing effective negotiating skills.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Created and implemented new business opportunities using strategic networking strategies.

Summaries

  • Clear understanding of vendor management and cross-functional collaboration as well as vendor management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished manager who has led 17 successful new store openings, contributing to rapid regional growth and increasing market penetration.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 29% growth in repeat customer visits.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 70% success rate in recovering lost revenue.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Achieved a 16% improvement in conversion rates.

Accomplishments

  • Created and maintained employee shift schedules using SAP, improving work-life balance and reducing absenteeism by 19%.
  • Pioneered a digital transformation project, implementing Power BI which resulted in 62% reduced checkout times and improved customer experience.
  • Orchestrated store events that increased public awareness and foot traffic by 29% in 2024.
  • Reduced customer complaints by 73% through enhanced staff communication and issue escalation protocols.
  • Maintained shrinkage rate under 78%, implementing enhanced inventory control measures and employee awareness programs.
  • Boosted online store integration, leading a 33% increase in omnichannel sales and creating a seamless customer experience.
  • Focused on staff engagement and coaching, resulting in a 59% improvement in employee retention and customer service ratings.
  • Negotiated better payment terms with key suppliers, improving cash flow and reducing inventory holding costs by 69%.
  • Introduced a KPI-focused reporting framework to monitor store performance, leading to 83% greater accountability and performance insights.
  • Enhanced customer satisfaction scores by 71% by leading efforts to train staff in advanced problem-solving and customer engagement techniques.

Affiliations

  • Certified Conflict Resolution Professional through program
  • Association for Supply Chain Management (APICS)
  • Institute of Supply Management (ISM) Certification in Inventory Management
  • National Retail Federation (NRF) Membership
  • Vendor Management Association (VMA)
  • Jaycees
  • Society of Women Engineers
  • Business Networking International (BNI) – Local Chapter Member
  • National Association for Retail Marketing Services (NARMS)
  • Association for Computing Machinery

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Operations Expert (CBOE) - Harbor & Co.
  • Digital Retail Marketing Certification - SAP
  • Google Analytics Certification for Retail
  • Certificate in Leadership Development for Retail Managers
  • Professional in Customer Experience Management (CEM)
  • Lean Six Sigma Green Belt
  • Diploma in Retail Business Management - method
  • Certified Public Accountant

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