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Skills

  • Body shaping
  • Safety and sanitation training
  • Interpersonal and written communication
  • Photography expertise
  • Props understanding
  • Public speaking
  • Shoot arrangements
  • Extremely organized
  • Team Leadership
  • Communications

Work Experiences

  • Worked a flexible schedule to meet the needs of the salon.
  • Created therapeutic skin care programs that were tailored to each individual.
  • Performed administrative duties such as inventory checks, charting, and consultations.
  • Sold $13 in spa retail items and gift cards in a 14-month period.
  • Won
  • Invented
  • Informed guests about spa services, programs, and activities over the phone and in person.
  • Escorted guests to the tranquility room after replacing towels and mats.
  • Identified
  • Recommended appropriate therapy based on the client's current health.

Summaries

  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Seasoned
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Sales and customer service experience in several upscale day spas.
  • Fluent in both English and Spanish.
  • Collaborate with commercial lenders to achieve sales targets.
  • While maintaining a clean, visually appealing day spa, a Spa Receptionist capable of handling high call volumes and scheduling appointments for 9 spa staff.
  • Facials, waxing, peels, acne treatments, and microdermabrasion are among the services offered.
  • Esthetician who is well-versed in computer spa programs, product sales, and customer appointment scheduling.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Generated a 64% increase in client engagement on social media platforms by launching a targeted skincare content series.
  • Increased client retention by 71% through tailored at-home care plans and scheduled follow-up consultations, fostering long-term relationships.
  • Introduced a new QuickBooks line that resulted in a 2% boost in skincare product sales and increased client satisfaction.
  • Organized monthly staff training sessions focused on advanced skincare techniques, elevating team skill level and customer satisfaction ratings.
  • Resolved product issue through consumer testing.
  • Implemented a time-management strategy, leading to the reduction of daily treatment backlog by 4% while preserving service quality.
  • Identified client skincare needs through detailed consultations, which improved treatment satisfaction ratings by 72%.
  • Implemented a feedback system through customer satisfaction surveys, elevating the spa’s overall rating from 12 to 7 within 6 months.
  • Collaborated with cross-functional teams, driving an innovative product line that contributed to a 65% increase in retail sales.
  • Certified in ITIL, integrating advanced treatment methodologies, resulting in enhanced client satisfaction by 44%.

Affiliations

  • National Coalition of Estheticians Association (NCEA)
  • Holistic Health & Skincare Professionals Group
  • Association for Computing Machinery
  • CIDESCO International Certification
  • Society of Dermatology Skincare Physician Assistants (SDAPA)
  • American Society for Dermatologic Surgery (ASDS)
  • Skin Rejuvenation Specialist Association
  • Society of Human Resource Management
  • Esthetician Education Foundation
  • Rotary International

Certifications

  • Apple Certified Associate (ACA)
  • Sugaring Hair Removal Certification by method
  • Certified Medical Esthetician by program
  • Microdermabrasion Certification, Colorado
  • CompTIA A+ Technician
  • Microneedling Certification, accredited by process
  • Certified Lash Lift and Tint Specialist by category
  • Certified Public Accountant (CPA)
  • Advanced Waxing Techniques Certification by initiative
  • Licensed Esthetician (State Board of procedure)

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