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Skills

  • Process improvement
  • First Aid/CPR
  • Business Administration
  • Bookkeeping
  • Business operations
  • Project Planning
  • MS Office
  • Travel arrangements coordination
  • Basic bookkeeping or accounting skills
  • Appointment scheduling and calendar management

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Addressed client concerns.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Assisted in procurement of office supplies.
  • Analyzed work efficiency metrics.
  • Collaborated with IT to implement a digital booking system, reducing booking errors and double entries by 37%.
  • Achieved a 47% reduction in complaints.
  • Assisted in resolving client issues diplomatically, ensuring 19% customer satisfaction and a consistent positive office environment.
  • Contributed to a more efficient administrative workflow.

Summaries

  • Achieved a 53% reduction in check-in times.
  • Contributed to a 81% improvement in administrative performance.
  • Consistently enhanced efficiency in office operations.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Consistently reduced wait times.
  • Boosted overall workflow efficiency.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Achieved 50% fewer billing discrepancies.
  • Using ITIL competencies and 18 years of excellence in procedure settings.

Accomplishments

  • Ensured the timely and accurate distribution of all incoming packages and correspondence, expediting internal communications by 66% %.
  • Developed a front desk manual outlining protocols and procedures, reducing employee onboarding time by 65%.
  • Collaborated with logistics to reorganize supplies inventory, improving order accuracy and reducing supply shortages by 52%.
  • Coordinated with facilities and maintenance departments to address repair issues within 17 business hours, ensuring smooth operations with 48% reduction in downtime.
  • Implemented a new mail sorting system that reduced delays in communication by 28%, improving efficiency in internal communications and external deliveries.
  • Assisted in the design and implementation of customer feedback systems, increasing feedback collection rates by 71% and enhancing client relationships.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled sensitive client information in compliance with program, ensuring privacy and confidentiality at all times.
  • Maintained and coordinated schedules for upper management and conference room bookings, reducing scheduling conflicts by 75%.
  • Acted as a liaison between building maintenance staff and office teams, ensuring timely response on facilities issues with 4 on-time job completions monthly.

Affiliations

  • Completed training with the National Skills Coalition in Office Administration
  • Member of the Receptionist & Front Office Professionals Network
  • Association for Computing Machinery
  • Contributed to the Workplace Safety and Efficiency Committee at Summit Group
  • Volunteered with the National Office Management Association (NOMA)
  • International Association of Administrative Professionals
  • Member of the International Association of Administrative Professionals (IAAP)
  • Attended annual conferences hosted by the International Customer Service Association (ICSA)
  • Society of Human Resource Management
  • Active participant in the professional development program at standard

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Yellow Belt Certification
  • Certified Resume Writer Credentials (CRWC) by PARW/CC
  • Basic Life Support (BLS) Certification
  • Google Workspace Certification
  • Receptionist Skills Certificate by Alison
  • Data Entry Certification by Data Entry Institute
  • Certified Information Privacy Professional (CIPP/US)
  • Certified Virtual Assistant (CVA)

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