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Skills

  • Document conversion
  • Verifying insurance coverage
  • Types 18 wpm
  • Data entry knowledge
  • HIPAA compliance
  • Workflow planning
  • Correspondence handling
  • Scheduling proficiency
  • Restocking supplies
  • Speech typing

Work Experiences

  • Restocked each medical room with an adequate supply of medications and supplies in preparation for patients.
  • Spoke with about 13 patients by phone, email, or in person every day.
  • Prepared patients' medical charts and ensured that they completed paperwork correctly and completely.
  • Did some research.
  • Kept track of everything.
  • Updated and obtained both personal and financial information from patients in order to organize and maintain records.
  • Identified
  • Kept track of personal and financial information by recording, obtaining, and updating it.
  • Established
  • Kept an eye on things.

Summaries

  • Knowledgeable Administrative Assistant committed to streamlining file movement procedures, reducing unnecessary storage, and ensuring the safety and security of all information.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Working in initiative and process settings to meet all provider and patient needs is part of my background.
  • Professional Administrative Assistant with 2 years of experience in a variety of office settings.
  • Individual who is tech-savvy and knows a lot about Asana and Workday.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • With the ability to greet 3 patients and families on a daily basis, welcoming and hospitable.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Dependable and personable Medical Office Assistant with 16 years of experience organizing and structuring a medical office setting.
  • Capable of handling administrative tasks such as bookkeeping, health insurance questions, and billing.

Accomplishments

  • Implemented a centralized scheduling system that improved patient appointment accuracy and minimized double-bookings by 8% over 11 months.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Developed a monthly newsletter to improve patient-clinic communication, leading to stronger patient retention and positive engagement.
  • Coordinated between departments to ensure timely patient referrals, reducing waiting time for specialty consults by 9 days.
  • Collaborated with team of 17 in the development of standard.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Assisted in the successful administrative audit completion, ensuring full compliance with local and federal healthcare guidelines without infractions.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Affiliations

  • International Health Services Association
  • National Association of Social Workers
  • Hospitality and Customer Service Training for Medical Practices
  • Professional Association of Health Care Office Management (PAHCOM)
  • Patient Experience Improvement Consortium Portland
  • Patient Services Credentialing through system
  • Certified Professional Coder (CPC) – American Academy of Professional Coders (AAPC)
  • Electronic Health Record Specialists Association
  • Association for Supply Chain Management (APICS)
  • Project Management Institute

Certifications

  • HIPAA Compliance Specialist Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Healthcare Privacy and Security (CHPS)
  • Certified Patient Service Specialist (CPSS) - Cedar Works
  • Certified Outpatient Coder (COC)
  • International Association of Administrative Professionals: OSHA
  • Certified Outpatient Coder (COC) - Ironclad Systems
  • Certified Medical Office Manager (CMOM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Medical Administrative Assistant (CMAA) - Harbor & Co.

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