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Skills

  • Conflict resolution
  • Sorting packages
  • Data entry knowledge
  • Restocking supplies
  • Speech typing
  • Sorting mail
  • Office management
  • Medical bill auditing
  • Types 18 wpm
  • Workflow planning

Work Experiences

  • Maintained patient databases and updated information in accordance with HIPAA protocols.
  • Trained
  • Incorporated
  • Spoke with about 13 patients by phone, email, or in person every day.
  • Scheduled, rescheduled, and dealt with patient cancellations.
  • Welcomed 13 patients and visitors by phone and in person every day.
  • Patients' deductibles, balances, and copays were collected.
  • Did some research.
  • Made a recording.
  • Created

Summaries

  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • Ambitious
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 6+ years in the field.
  • Knowledgeable Administrative Assistant committed to streamlining file movement procedures, reducing unnecessary storage, and ensuring the safety and security of all information.
  • Professional Administrative Assistant with 2 years of experience in a variety of office settings.
  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.
  • Detail-oriented clerical team member looking for work experience in the standard industry.
  • Verifies documents, investigates problems, and implements effective solutions.
  • Professional business writing, bookkeeping, and client relations experience.

Accomplishments

  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Coordinated between departments to ensure timely patient referrals, reducing waiting time for specialty consults by 9 days.
  • Implemented an online appointment booking system, increasing patient self-scheduling rates by framework% while reducing administrative workload.
  • Implemented electronic faxing system, reducing document processing times from initiative to standard.
  • Scheduling: Organized technician schedule for customer jobs.
  • Generated daily financial reports and reconciled end-of-day receipts, ensuring error-free records for clinic revenue tracking.
  • Accomplished category through standard.
  • Achieved certification through the Workday, initiative.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Collaborated with team of 17 in the development of standard.

Affiliations

  • EHR Certification Training Program
  • Alliance for Professional Health Advocates
  • Medical Group Management Association (MGMA)
  • National Association of Healthcare Access Management (NAHAM)
  • Rotary International
  • Project Management Institute
  • International Council of Nurses
  • Hospitality and Customer Service Training for Medical Practices
  • Association of Medical Receptionists and Secretaries – Boston
  • Association for Computing Machinery

Certifications

  • Certified Protection Officer (CPO)
  • Certified Public Accountant (CPA)
  • Certified Medical Receptionist – Vantage
  • HIPAA Compliance Specialist Certification
  • Certified Healthcare Billing Specialist (CHBS)
  • Certified Coding Associate (CCA) - Brightline
  • Certified Inpatient Coder (CIC)
  • Certified Outpatient Coding (COC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Outpatient Coder (COC)

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