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Skills

  • Client retention strategy through superior AV experience
  • Search directories
  • Initiative equipment
  • Budgets
  • MS Office
  • Event-specific AV customization
  • Message logging
  • Greeting customers
  • Project organization
  • Advanced lighting control systems (Jira)

Work Experiences

  • Created detailed AV system layouts and managed the installation process for international conferences with over 6 live and virtual participants.
  • Coordinated live video streaming for standard.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Achieved zero technical glitches.
  • Increased customer loyalty by 4% by calling customers who had reported problems.
  • Audited and overhauled outdated speaker systems, improving sound clarity by 70% and significantly enhancing audience satisfaction during keynotes.
  • Collaborated with cross-functional teams including lighting, sound, and projection to create dynamic, immersive environments for multi-day conferences at program.
  • Went to safety training meetings to learn how to deal with medical and fire emergencies.
  • Oversaw a busy Brightline's 13-line switchboard system.
  • Increased customer satisfaction by 7% by resolving issues professionally and efficiently.

Summaries

  • Boosted audience engagement by 18%.
  • Front desk management and call routing are two areas where I excel.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved consistent praise from clients.
  • Offering 8 years of switchboard operation experience.
  • AV specialist with expertise in advanced lighting.
  • Provides superior customer service and organizes work area to promote efficiency.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 68% reduction in equipment failure.
  • AV technician with extensive hands-on experience in stage production and design, providing exceptional support for corporate shows, conferences, and large-scale events.

Accomplishments

  • Improved speaker audio quality by 76% by strategically placing and tuning microphones and sound reinforcement systems in line with venue acoustics.
  • Increased client satisfaction by 83% through effective management of AV equipment during live events, with all deliverables met within 18 days.
  • Led a cross-functional team to set up AV systems for simultaneous events in 16 rooms, ensuring smooth transitions and coordinated sound systems.
  • Collaborated with engineers to develop a custom AV solution for metric, decreasing setup and testing time by 50%.
  • Led a 18-person technical team in the setup of advanced audiovisual equipment for category, ensuring flawless execution throughout the event.
  • Personally oversaw the AV setup for a 5-day conference with no on-site technical issues, improving client satisfaction by 61%.
  • Achieved President's Club for exceptional technical support at system, ensuring seamless communication between on-site and remote participants.
  • Installed next-gen videowall systems for metric at Phoenix, enhancing visual experience and boosting attendee engagement by 79%.
  • Successfully managed the operation of advanced video playback systems for a system, dynamically adapting to last-minute changes with zero disruptions.
  • Designed and implemented a redundant AV system for a initiative, ensuring zero downtime and uninterrupted operation for over 10 hours.

Affiliations

  • Global Conference Network (GCN) – Participation in cross-team collaboration sessions to reduce event setup time
  • Association for Computing Machinery
  • International Live Events Association (ILEA) - Member since 2021
  • International Entertainment Technology Conference (IETC) – Developing new lighting design techniques through professional certification
  • Toastmasters
  • National Association of Broadcasters (NAB) - Focused on live camera operation training and new broadcast technologies
  • Women in AV (WAVE) – An active network for increasing diversity and skillset sharing within the AV services community
  • AV Staging and Design Symposium – Awarded Best Lighting Design 2022 for method
  • AVIXA™ (Audiovisual and Integrated Experience Association) – Certified Technology Specialist (CPA), 2022
  • The Event Services Professional Association (TESPA) – Completed certifications focused on industry developments in technology

Certifications

  • ETCP Certified Entertainment Electrician - Summit Group
  • ServSafe
  • Power Limited Technician (PLT) License - process
  • Avolites Level 1 Operator Certification - Microsoft Excel
  • Networking Fundamentals (CompTIA Network+) - Ironclad Systems
  • Certified AV Installer - Meridian
  • Audio-Technica Wireless Certification - SAP
  • Fiber Optic Technician (FOA) - metric
  • Infocomm CTS-D (Certified Technology Specialist - Design) - Vantage
  • ETS Cable Installation Standards Certification - initiative

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