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Skills

  • Medication Protocols
  • Operational improvement
  • Motivational interviewing
  • Team building
  • Clinical workflow automation
  • Healthcare quality assurance
  • Detox Program Evaluation
  • Project organization
  • Crisis intervention
  • Patient intake efficiency

Work Experiences

  • Assessed patient progress.
  • Achieved a 67% reduction in incident reports.
  • Achieved a 62% improvement in patient satisfaction scores.
  • Developed patient education initiatives.
  • Assisted in designing behavioral health programs.
  • Kept track of patient vitals, behaviors, and conditions, as well as communicating any concerns to my supervisor.
  • Administered appropriate interventions.
  • Contributed successfully to successful program and procedure initiatives as part of healthcare teams.
  • Contributed to 46% higher patient engagement.
  • Collaborated with doctors and counselors.

Summaries

  • Lead Detoxification Technician with a track record of collaborating with RNs in process settings to provide excellent patient care and support.
  • Problem-solving, charting, and quality assurance management skills are exceptional.
  • Compassionate caregiver with a focus on patient emotional support, leveraging motivational interviewing techniques to increase patient retention by 34%.
  • Achieved a 64% reduction in patient admission time.
  • Achieved sustained patient recovery over one year.
  • ITIL and ITIL certified.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 41% reduction in health-related incidents.
  • Collaborated with external social services and families to create holistic aftercare solutions, improving long-term recovery outcomes for 60% of detox patients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Developed and led comprehensive training programs for 17 new detoxification staff, increasing clinical readiness and reducing response time to critical interventions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved detox workflow efficiency by integrating SAP to handle patient data, which reduced documentation errors by 44% and increased compliance with regulations.
  • Documented and resolved system which led to method.
  • Collaborated with psychiatric teams, social workers, and physicians to tailor detox plans, leading to a 22% increase in positive patient outcomes.
  • Facilitated monthly roundtables with interdisciplinary teams to review detox best practices, resulting in 84% improvement in patient safety protocols.
  • Facilitated patient admissions and discharges for 11 detox cases monthly, ensuring a swift transition to appropriate next levels of care.
  • Reduced patient onboarding time by 58% by refining admission procedures and improving data collection methods using Salesforce.
  • Led 9 detox initiatives in new locations, providing service to underserved populations and improving access to care across 3 communities.
  • Collaborated with team of 3 in the development of initiative.

Affiliations

  • Rotary International
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Lions Club
  • Integrative Healthcare Practitioners (IHP)
  • National Commission on Correctional Health Care (NCCHC)
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • International Certification & Reciprocity Consortium (IC&RC)
  • American Board of Addiction Medicine (ABAM)
  • International Association of Administrative Professionals

Certifications

  • Advanced Certification in Drug and Alcohol Counseling (ACDAC) – Jira
  • Master Addiction Counselor (MAC) from the National Board for Certified Counselors
  • Certified Clinical Medical Assistant (CCMA) by metric
  • Certified Health Education Specialist (CHES) by framework
  • Certification in Complex Trauma Treatment (CCTT) by method
  • Certified Recovery Residence Administrator (CRRA) from process
  • Certified Alcohol and Drug Counselor (CADC) from the North Carolina Certification Board
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)

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