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Skills

  • Data visualization and storytelling
  • Customer service
  • Customer satisfaction evaluation
  • Customer retention analysis
  • Java programming
  • Mixed integer programming
  • Business operations
  • MS Office
  • Oracle database
  • Project organization

Work Experiences

  • Applied statistical methods to customer feedback, driving a 16% improvement in overall product satisfaction scores in 2015.
  • Collaborated with external vendors to conduct a performance evaluation that enhanced supply chain efficiency and reduced delivery lead times by 28%.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Authored 15 key strategic reports.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of operations.
  • Answered 17 calls per several months to help customers with their questions and concerns.
  • Devised and implemented algorithms to enhance and optimize operational procedures.
  • Applied statistical methods to customer feedback.
  • Authored a comprehensive research report on program.
  • Collaborated with product on regulatory compliance research.

Summaries

  • Senior Operations Research Analyst with a track record of developing models and analytical programs to solve business issues.
  • Adaptable Business Research Analyst.
  • Achieved a 30% rise in brand preference.
  • Boosted overall campaign ROI.
  • Continued education in strategic planning demonstrates self-motivation and a desire to advance professionally.
  • Achieved 80% improvement in customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a revenue surge of $15.
  • Analytical and detail-oriented Business Research Analyst.
  • Operations Research Analyst with a passion for using cutting-edge Big Data and Data Science tools and methods to solve complex business problems.

Accomplishments

  • Collaborated with team of 10 in the development of framework.
  • Researched and recommended new tools for data visualization, resulting in 16% increase in stakeholder engagement with reports.
  • Spearheaded a customer segmentation analysis, increasing targeted marketing efficiency by 48% within 6 months.
  • Resolved product issue through consumer testing.
  • Delivered a quarterly market trends report that directly influenced 12 new product launch strategies, generating $3 in additional revenue.
  • Developed pricing models using advanced data analysis techniques, which contributed to a 84% improvement in product margins.
  • Collaborated with the sales team to analyze market expansion opportunities in Columbus, leading to a regional revenue increase of $9.
  • Streamlined the research process by integrating procedure, improving overall research output efficiency by 26%.
  • Prepared detailed industry reports that identified emerging risks and opportunities, supporting the company's decision to invest $9 in metric.
  • Worked with multi-disciplinary teams to review 7 merger/acquisition deals, contributing to $13 value-added for the company.

Affiliations

  • Member, Data Science Council of America (DASCA)
  • Certified Strategic Research Analyst, Business Research Institute (BRI)
  • Society of Women Engineers
  • Member, Decision Sciences Institute (DSI)
  • American Society of Safety Professionals
  • Affiliate, International Association of Business Communicators (IABC)
  • Certified Professional in Business Process Management (CPBPM)
  • Member, International Economic Development Council (IEDC)
  • Toastmasters
  • Project Management Institute

Certifications

  • Financial Risk Manager (FRM) Certification
  • Certified Fraud Examiner (CFE)
  • Certification in Quantitative Risk Management (CQRM)
  • Advanced Excel and Data Analysis Certification
  • Project Management Professional (PMP) by program
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Science with Python Professional Certification
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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