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Skills

  • Problem resolution
  • Team building
  • Bilingual in Portuguese
  • Client-focused
  • Interdisciplinary team collaboration
  • Supervision
  • Safety measures
  • Financial records and processing
  • Excellent communication
  • Excel in method

Work Experiences

  • Kept track of progress and recorded any changes in status.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Transported ServiceNow to several months customer locations.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Assisted social workers in developing, coordinating, and leading programs for people with standard and framework concerns.
  • Achieved measurable improvement in BMI.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 100% compliance with state regulations.
  • Created multi-threaded admin web applications based on procedure.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.

Summaries

  • Adept in supporting assistive communication technology.
  • Assisted clients in daily living activities.
  • Achieved a 15% reduction in restraint use within one year.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Client relations is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Demonstrated ability to form and maintain long-term relationships.
  • Accomplished at providing CPR and first aid in emergency situations, maintaining an injury-free record for over 18 months while ensuring client safety.
  • Achieved a 100% on-time attendance rate.
  • Achieved a 95% client satisfaction rate.
  • Achieved 100% adherence to health and safety standards.

Accomplishments

  • Researched
  • Trained
  • Proposed
  • Developed and hosted monthly training for new staff in positive reinforcement and non-verbal communication skills, reducing staff turnover by 85%.
  • Resolved product issue through consumer testing.
  • Ensured
  • Resolved
  • Increased
  • Developed educational modules on client autonomy, enabling 14 clients to live more independently by improving daily living skills.
  • Reduced

Affiliations

  • Society of Human Resource Management
  • National Alliance for Direct Support Professionals (NADSP)
  • American Network of Community Options and Resources (ANCOR)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • International Association of Administrative Professionals
  • Direct Support Professional Association of North Carolina
  • Council for Exceptional Children (CEC)
  • International Council of Nurses
  • American Association of Service Coordinators (AASC)
  • Developmental Disabilities Nurses Association (DDNA)

Certifications

  • Community Health Worker (CHW) Certification
  • Personal Care Aide (PCA) Certification
  • Valid Driver's License with Transportation Safety Training
  • QMAP (Qualified Medication Administration Personnel) Certification
  • Autism Support Certification
  • Certificate in Disability and Community Living Support
  • CompTIA Network+
  • Infection Control for Healthcare Providers Certification
  • Certified Public Accountant
  • Certified Behavioral Health Technician (CBHT)

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