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Skills

  • Bilingual in Portuguese
  • MS Office
  • Kennel cleaning and sanitizing methods
  • Supervision
  • Operational improvement
  • Music showcase training
  • Relationship development
  • Risk assessment and mitigation
  • Operations management
  • Contract negotiation/review/drafting

Work Experiences

  • Applied conflict resolution techniques.
  • Achieved a 20% reduction in emergency interventions.
  • Oversaw the delivery of metric project by category team, which resulted in process.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted social workers in developing, coordinating, and leading programs for people with standard and framework concerns.
  • Assisted patients with therapy exercises that the care team had prescribed.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Had an excellent attendance record and was always on time for work.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Achieved a 100% compliance rate for clients.
  • Design and development of successful framework embedded software applications in the past.
  • Collaborative professional with a history of working closely with multidisciplinary teams to enhance service outcomes by 20% for clients.
  • Demonstrated ability to form and maintain long-term relationships.
  • Direct Support Provider with 15 years of successful process improvement and strategic planning experience.
  • Among his accomplishments is the creation of a procedure app for use in the process industry.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Adept at implementing sensory programs.
  • Achieved a 99% accuracy rate in documenting client progress.

Accomplishments

  • Initiated
  • Created an inclusive environment by adapting communication methods to meet the diverse needs of clients, increasing client engagement by 57%.
  • Coordinated transportation and medical schedules for 8 clients, ensuring 100% attendance to essential health appointments over 6 months.
  • Monitored
  • Advocated for client rights and needs during case management meetings, resulting in increased funding for initiative by 49%.
  • Collaborated with team of 13 in the development of standard.
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Implemented digital client tracking systems to improve workflow efficiency, cutting administrative tasks by 27%.
  • Assisted 18 clients in achieving and maintaining employment, contributing to over 45% of clients successfully entering the workforce annually.
  • Developed

Affiliations

  • Direct Support Professional Association of North Carolina
  • National Council on Independent Living (NCIL)
  • National Association of Direct Support Providers
  • American Physical Therapy Association (APTA)
  • National Association for the Education of Young Children (NAEYC)
  • Learning Disabilities Association of America (LDA)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Council for Exceptional Children (CEC)
  • Freemason
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • Medication Administration Certification for DSPs
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Alzheimer Caregiver (CAC)
  • Certified Case Manager (CCM)
  • Managing Aggressive Behavior (MAB) Certification
  • Direct Support Professional (DSP) Certification
  • ServSafe
  • Personal Care Aide (PCA) Certification

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