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Skills

  • Organization
  • Golf equipment upkeep
  • Customer satisfaction strategies
  • Guest inquiry resolution
  • Inventory management
  • Relationship development
  • Handling large-scale event logistics
  • Collaborative teamwork with pro shop staff
  • Materials distribution
  • Problem resolution

Work Experiences

  • Achieved improvement in 2019.
  • Achieved successful execution of tournaments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Tracked supplies and placed three years orders by conducting inventory, stocking, and merchandising.
  • Looked for industry trends on social media and through online sources.
  • Addressed course inquiries professionally.
  • Acquired products for tournament prize packages.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Championed safety procedures.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adept at high-volume guest service.
  • Achieved a 57% improvement in course reviews.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted routine inspections.
  • Costs were consistently reduced while profits were increased.
  • Avid Golf Attendant with a proactive approach.
  • Consistently exceeded member expectations.
  • Contributed to a 37% improvement in course productivity.
  • Achieved high levels of participant satisfaction.
  • Contributed to efficient financial operations.

Accomplishments

  • Contributed to the growth of lesson participation programs, resulting in 21% membership retention improvements.
  • Aided in the organization of charity golf events, helping raise over $7 for community causes through sponsor and player engagement.
  • Developed new member onboarding processes to introduce golf services and amenities, improving first-time engagement by 82%.
  • Documented and resolved method which led to system.
  • Managed point of sale systems for merchandise and food purchases, maintaining consistent cash flow with zero discrepancies over three years.
  • Improved cash handling procedures that resulted in a reduction of register variances by 39%.
  • Worked closely with members to coordinate private events, leading to a 30% increase in personalized services provided over one year.
  • Led the setup and breakdown for method tournament, resulting in a 32% improvement in overall guest experience feedback.
  • Introduced new inventory management protocols, reducing golf cart maintenance costs by 84% over 18 months.
  • Enhanced guest experience by optimizing staff assignments to reduce wait times, improving service efficiency by 63%.

Affiliations

  • Rotary International
  • Member of Golf Writers Association of America (GWAA)
  • Club Management Association of America (CMAA)
  • Golf Industry Professionals Network (GIPN)
  • Golf Club Managers' Association (GCMA)
  • Member of the Hispanic Golf Association
  • Association of Information Technology Professionals
  • National Golf Foundation (NGF) Research Contributor
  • Certified Golf Instructor (CGI) Program Participation
  • Association of Club Catering & Event Professionals (ACCP)

Certifications

  • Golf Course Etiquette Proficiency - category
  • SHRM Certified Professional (SHRM-CP)
  • Golf Course Safety and Hazard Prevention Certification
  • Inventory Management for Golf Operations - procedure
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Effective Conflict Resolution Skills Training - Ironclad Systems
  • Leadership and Team Management Training - Vantage
  • CompTIA A+ Technician
  • Basic Lawn Maintenance and Agronomy Certification - Vantage

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