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ICT Support Technician resume examples

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Skills

  • Pre-hospital advanced life support
  • Dietary restrictions
  • Fire support
  • Individual and family support
  • Dictation experience
  • Promotional support
  • Engineering support
  • Partnership support
  • Onsite customer support
  • Student support

Work Experiences

  • Collaborated with vendors to negotiate and purchase Adobe Creative Suite, saving the company $18 annually through strategic procurement.
  • Awarded Employee of the Year for excellent customer service.
  • Achieved a 30% decrease in user-reported technical issues post-launch.
  • Contributed to a reduction of IT support ticket response times by 57%.
  • Actively monitored IT ticketing and prioritization system, resulting in a 24% improvement in average time-to-response.
  • Addressed recurring infrastructure issues in two years.
  • Collaborated with vendors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 39% escalation reduction over several months.
  • Collaborated with management on budgeting and forecasting IT support needs, bringing down operational expenses by 11 annually.

Summaries

  • Consistently reduced monthly downtime by 4 hours.
  • Boosted asset management by 76%.
  • Cut downtime by 61%.
  • Achieved a 47% reduction in workstation setup time.
  • Applied root cause analysis and remote support expertise.
  • Agile and motivated ICT Support Technician.
  • Accomplished ICT Support Technician.
  • Collaborated cross-functionally with HR and various departments to streamline employee onboarding processes, ensuring that new hires had fully operational IT resources within 12 months of their start date.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to long-term process improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Configured and maintained company-wide VPN services, enabling secure and reliable access for remote employees.
  • Optimized company-wide LAN and Wi-Fi infrastructure, increasing network reliability and reducing downtime by 58%.
  • Collaborated with team of 15 in the development of program.
  • Led a team of 18 to successfully resolve a critical network outage, minimizing system downtime to less than the past year.
  • Performed regular backups and recovery simulations that resulted in a 68% increase in data recovery speed.
  • Collaborated with the IT team to improve endpoint security measures with encryption, protecting over 8 devices.
  • Collaborated with a cross-functional team to implement a ticketing system upgrade, improving incident resolution time by 28%.
  • Improved performance of database queries by 79% through index optimization and troubleshooting metric system.
  • Guided users in adjustments to the Salesforce, resulting in increased efficiency and decreased errors by 80%.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Arcitura Education Certifications (i.e., Certified Cloud Practitioner)
  • International Association of Administrative Professionals
  • International Information Systems Security Certification Consortium (ISC)²
  • Cisco Certified Network Associate (CCNA)
  • Freemason
  • Microsoft Certified: Azure Administrator Associate
  • Toastmasters

Certifications

  • EC-Council Certified Secure Computer User (CSCU)
  • Salesforce
  • ITIL Foundation Certification
  • Certified Wireless Network Administrator (CWNA)
  • Certified Cloud Security Professional (CCSP)
  • Certified Network Security Professional (CNSP)
  • Amazon Web Services Certified Cloud Practitioner (AWS CCP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Fundamentals

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