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Skills

  • Automated Testing Framework Development
  • Business operations
  • Problem resolution
  • Budgets
  • Test implementation
  • Operational improvement
  • Customer-centric quality insights
  • Customer service
  • Integration of initiative in development workflow
  • Process improvement initiatives

Work Experiences

  • Analyzed post-release performance.
  • Aligned with quality standards such as ITIL.
  • Collaborated with the development team to identify, troubleshoot, and resolve a critical system vulnerability, which led to the system’s successful deployment in Austin.
  • Created and maintained detailed test logs, traceability matrices, and requirement validation documents to align with quality standards such as Six Sigma.
  • Controlled the release management process for Columbus.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Championed process improvements.
  • Worked with Power BI to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Cut test development time by 38% for future projects.
  • Championed process improvements that led to a 2018-on-year 29% reduction in production bugs, resulting in Outstanding Service Award for excellence in quality.

Summaries

  • Dedicated Senior QA professional.
  • Committed to delivering high-quality software solutions.
  • Adept in CI/CD frameworks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved rapid problem resolution.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Senior Quality Assurance Specialist is a multi-talented Senior Quality Assurance Specialist who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved 60% reduction in testing costs.

Accomplishments

  • Worked closely with development teams to conduct root cause analysis of recurring defects, enabling the reduction of the defect re-occurrence rate by 79%.
  • Partnered with development and product teams to implement root cause analysis and defect prevention techniques, improving overall product quality by 74%.
  • Championed QA automation initiatives that increased test execution efficiency by 22%, reducing release timelines for framework.
  • Led the QA efforts for Microsoft Excel, achieving PMP compliance and reducing audit risks by 58%.
  • Standardized testing procedures for Jira, which reduced test cycle times by 84% and improved defect detection rates.
  • Developed and led the execution of a detailed risk-based testing framework targeting critical system functions, reducing high-priority defects by 25%.
  • Mentored junior QA staff in best practices for test case creation, automation tools, and testing strategies, contributing to 20% increase in overall team efficiency.
  • Researched and implemented new QA tools and technologies such as procedure, reducing manual testing workload by 73%.
  • Ensured the successful deployment of Salesforce by designing test cases covering 63% of application functionality and edge scenarios.
  • Conducted acceptance test planning and execution with external stakeholders, improving UAT sign-off timelines by 57%.

Affiliations

  • American Medical Informatics Association
  • Association for Software Testing (AST)
  • Association for Supply Chain Management (APICS)
  • Professional Testers Network (PTN)
  • European Organisation for Quality (EOQ)
  • Association for the Advancement of Artificial Intelligence (AAAI) - QA Applications Group
  • Jaycees
  • Quality Testing Community
  • American Society for Quality (ASQ)
  • DevOps Institute Membership

Certifications

  • JIRA Software Administrator Certification by Harbor & Co.
  • Advanced Test Automation Architect Certification
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • ITIL Foundation Certificate in IT Service Management
  • Certified Mobile Tester (CMT) by Ironclad Systems
  • Certified Agile Tester (CAT)
  • Certified DevOps Test Engineer (DTE)
  • Certified Cloud Security Professional (CCSP)

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